Annie Stone
Ballwin,MO
Summary
Operational Human Resources professional with direct experience in Onboarding, Talent Acquisition, and HRIS providing system-wide support for a multi-state, non-profit healthcare system. Frequently sought out by peers and leaders for assistance identifying complex issues, collecting information and developing practical solutions to problems. Self-motivated with desire to advance professionally as evidenced by continuing education in Human Resources Excellence, scheduled to take the SHRM-CP exam in December 2023.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Talent Operations Consultant
SSM Health
02.2023 - Current
- Managed all aspects of data related to recruitment cycle, including hiring, recruiter performance management, training, and development.
- Served as operational system leader for rapid deployment of Talent CRM (Phenom), establishing training timeline, completing User Acceptance Testing, and building customized automations and workflows within the CRM. Successfully implemented system in 12 weeks compared to industry standard of months.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Managed relationships with various Talent/Non-Talent COEs to stay informed of changes in strategy, new deliverables, and current issues, including serving as the collaboration point of contact for Tier 2 functional areas, performing as the subject matter expert for Talent Acquisition to identify and implement stop-gap solutions and provide next steps for the long-term solution.
- Supervised vendor meetings to disseminate proper information and encourage participants to share ideas.
- Partnered with Senior TA Leaders as the Sourcing/CRM SME to develop KPIs and regional strategies around recruiter usage and engagement.
- Monitored and reported on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Identified trends and recommended strategies to improve the quality of service, including increasing recruiter and candidate self-service functionality.
- Troubleshoot performance gaps and identified short-term and long-term solutions, including leading service delivery of non-daily Talent Acquisition initiatives, such as system testing, trainings specific to technological applications, and implementations as identified for resolution.
Interim Manager, Talent Analyst Team
SSM Health
03.2022 - 02.2023
- Managed Talent Analyst team staffing needs, including hiring and performance management.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Trained system Talent Acquisition, including Physician & Executive Recruitment, in Wisconsin, Missouri, Illinois & Oklahoma on compensation process and ATS functionality.
- Authored and disseminated communication to Executive Leadership on behalf of Executive Leaders.
- Built and generated daily and weekly reports to track Service-Level Agreement, Time to Fill, Hires, Terms, including collaboration on creation of Recruiter Incentive Pay Program
- Collaborated with other HR Leaders as TA representative on optimization committees, including redesign and implementation of new onboarding process, mitigating new hire delays by 34% compared to previous process.
- Talent Analyst Team dissolved in February 2023.
Senior Talent Analyst
SSM Health
10.2021 - 03.2022
- Provided Workday technical support for all Talent Acquisition, including teams in Missouri, Illinois, Wisconsin, and Oklahoma as part of System Recruitment Team.
- Managed all TA Workday Business Processes from Offer to Hire.
- Collaborated closely with other HR teams, including Compensation, Payroll, and General HR to ensure compliance of entered information
- Mitigated disruptions to normal operations by testing Workday updates in Preview prior to implementation.
- Served as Tier 3 escalation point for Talent Acquisition team via Workday Help ticketing system.
- Protected financial integrity by identifying and resolving any errors involving recruitment-related one-time payments and duplicate business process submissions.
Talent Analyst
SSM Health
10.2020 - 10.2021
- Moved to newly developed Analyst Team, comprised of selected Recruiters with highest proficiency in ATS to serve as dedicates SMEs to the rest of the Talent team.
- Served as Talent Compensation expert, including creation of compensation recommendations for both internal and external candidates by reviewing equity and market rates.
- Directed recruitment operations for ad hoc task forces, which resulted in the following accomplishments: Agency Conversion Task Force boasted a 23% conversion rate of RN hires; RN Incident Command produced an 11% increase of accepted offers compared to same time frame the year prior.
- Managed all TA Workday Business Processes from Offer to Hire.
- Served as Tier 2 escalation point for Talent Acquisition team via Workday Help ticketing system.
Talent Acquisition Specialist
SSM Health Saint Louis University Hospital
08.2019 - 10.2020
- Recruited for all Graduate Nurse and Student Nurse opportunities within SSM Health St. Louis.
- Secured largest single-year Graduate Nurse hires (448 for 2020 cohorts) since began tracking in 2017, including up through 2022 hiring.
- Managed requisitions and relationships with inpatient nursing leaders for 7 adult hospitals and 1 pediatric hospital.
- Maintained full-cycle recruitment for 200-500 requisitions with both cyclical and on-going hire dates.
- Gathered data on past company hiring and market trends to provide recommendations on large-scale strategic initiatives related to marketing and operations.
- Disseminated weekly metrics to nursing and recruitment leadership on current and historical numbers.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
Talent Support Specialist
SSM Health Saint Louis University Hospital
09.2018 - 08.2019
- Managed new employee onboarding process for 30-90 monthly hires with less than 4% of new hires experiencing delays in start due to pending clearance.
- Maintained excellent customer service, serving as brand ambassador to welcome new employees to our organization.
- Served as site facilitator and subject matter expert of implementation of organizational standardization of onboarding practices including: new recruitment timelines and workflow; Employee Health clearances; orientation material content (including creation of additional site-specific content, and its facilitation).
- Provided front-line support to troubleshoot and resolve any barriers related to online systems, policy or practice issues.
- Developed metric-focused feedback to measure educational goals of orientation and modify content and presentation style based on feedback.
- Served as HR/TA representative on SLU Hospital Nurse Retention Committee.
- Provided full day-to-day support for HR Office within a unionized, health care environment, including providing out of office support for Benefits and Leave Specialist.
- Supported Recruitment team by serving as candidate liaison beginning at point of offer acceptance for all hires, developing offer letter and ensuring completion of all onboarding paperwork.
- Maintained small requisition load, supporting full-cycle recruitment service lines within a Level 1, academic medical facility for varying departments including Nursing (students, new graduates, experienced RNs and nursing assistants) & Ancillary (Imaging, Therapy, Laboratory, Pharmacy).
Supervisor- Volunteer & Guest Services
Mercy Hospital St. Louis
02.2016 - 08.2018
- Reviewed applications, interviewed, onboarded, trained, coordinated and supervised volunteers within a Level 1, 800+ bed hospital setting
- Supported team members by offering constructive feedback and coaching as needed.
- Trained junior team members in customer service strategies and property policies.
- Maintained State and JCAHO compliancy of files for 700+ volunteers at Mercy Hospital St. Louis, Mercy Rehabilitation Hospital, and Mercy Clayton/Clarkson utilizing paper records and computerized tracking systems.
- Onboarded, coordinated education and ensured file compliancy of Practicum Students for Therapy, Pharmacy, Biomedical Engineering, Social Work and Imaging Departments using Mercy Human Resource standards.
- Planned and executed several large-scale events annually: Volunteer Recognition Luncheon, Benefit for Mercy Kids Carnival, Volunteer In-service Brunch, Volunteer & Guest Services Basket Raffle.
- Prepared and worked within established budget for events with attendance up to 1,200 people (i.e. Benefit for Mercy Kids Carnival) including procurement of event space and catering.
- Coordinated with marketing team to create advertising, distribute event information, and create social media postings.
- Provided supervision and support for Volunteer & Guest Services programs including Supported Volunteer Program, Destination Medicine Program, Job Shadowing Program, Healing through the Arts Program.
Administrative Assistant I
Mercy Hospital St. Louis
06.2015 - 02.2016
- Maintained State and JCAHO compliancy of files for 700+ volunteers at Mercy Hospital St. Louis, Mercy Rehabilitation Hospital, and Mercy Clayton/Clarkson utilizing paper records and computerized tracking systems.
- Assisted with planning and executing several large-scale events annually: Volunteer Recognition Luncheon, Benefit for Mercy Kids Carnival, Volunteer In-service Brunch, Volunteer & Guest Services Basket Raffle o Prepare and work within established budget for events with attendance up to 1,200 people (i.e. Benefit for Mercy Kids Carnival).
- Created a warm and welcoming environment, greeting each volunteer by name upon arrival and engaging in friendly reception, fostering an environment in which people enjoyed giving of their time.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided support to guests in need, including locating loved ones, escorting to secured locations (such as Emergency Department), arranging temporary housing needs, procuring basic toiletries, and escalating to Patient Advocacy team, as needed.
- Assisted coworkers and staff members with special tasks on daily basis.
Ophthalmic Assistant
Steven D. Goodrich, M.D.
04.2013 - 06.2015
- Developed working proficiency of ophthalmology terms and medical vocabulary in a pediatric setting via on-the-job training.
- Obtained and recorded patient medical history and past ocular history.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Administered eye medications for dilation and treatment.
Medical Receptionist
Steven D. Goodrich, M.D.
12.2012 - 04.2013
- Supported billing, coding and insurance filing of patient examination, including transition prep for move from ICD-9 to ICD-10.
- Cross trained in all areas of office responsibility and provided leave coverage for all service lines, not limited to ophthalmic assistant and surgery scheduling, including insurance authorization requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
MBA -
Maryville University of Saint Louis
St Louis, MO05.2018
Bachelor of Arts - Psychology
Truman State University
Kirksville, MO12.2012
Skills
- Reporting and Analysis
- Operational Efficiency
- Project Management
- Coaching and Mentoring
- Complex Problem Resolution
- Training
- Recruiting and Hiring
Accomplishments
- Workday
- Phenom
- Paradox
- Microsoft Office Suite
Timeline
Talent Operations Consultant
SSM Health
02.2023 - Current
Interim Manager, Talent Analyst Team
SSM Health
03.2022 - 02.2023
Senior Talent Analyst
SSM Health
10.2021 - 03.2022
Talent Analyst
SSM Health
10.2020 - 10.2021
Talent Acquisition Specialist
SSM Health Saint Louis University Hospital
08.2019 - 10.2020
Talent Support Specialist
SSM Health Saint Louis University Hospital
09.2018 - 08.2019
Supervisor- Volunteer & Guest Services
Mercy Hospital St. Louis
02.2016 - 08.2018
Administrative Assistant I
Mercy Hospital St. Louis
06.2015 - 02.2016
Ophthalmic Assistant
Steven D. Goodrich, M.D.
04.2013 - 06.2015
Medical Receptionist
Steven D. Goodrich, M.D.
12.2012 - 04.2013
MBA -
Maryville University of Saint Louis
Bachelor of Arts - Psychology
Truman State University