Hi, I’m
Annie Suarez-Sheffield
Belmont,NC
Summary
Business-focused Community Manager offering diverse experience in over 10 years of corporate training, customer service, and quality assurance. Proven ability to quickly build relationships with clients, vendors, staff and residents. Innovative and creative problem-solving abilities to address business challenges. Passion for working with others, specifically mentoring both new hires and seasoned associates. Ability to travel. Creative approaches to providing feedback and training materials. Experience assisting multiple sites. Flexible and adaptable. Excellent proficiency in Yardi 7S, RentCafe, OneSite, ILM, Knock, Rently, Snappt, VerifyID PowerPro, LRO and Yieldstar.
Overview
10
years of professional experience
Work History
FCABelmont, NC
Senior Multi-site Community Manager
12.2020 - Current
Job overview
- Successfully managed property acquisition for 102 units
- Increased revenue and occupancy
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Evaluated property conditions and recommended improvements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Lincoln Property CompanyCharlotte, NC
Business Manager/Certified Training Associate
03.2020 - 12.2020
Job overview
- Managed operations and leasing of 288 - 322 apartment homes
- Completed weekly and monthly reports for corporate and ownership
- Reached out to local contractors for bid proposals
- Communicated with clients and residents while offering strategic solutions to remedy problems
- Distributed and followed up on tenant renewal notices
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Processed invoices in Payscan
- Trained and mentored new personnel hired and coached current staff noting areas needing improvement and implementing plans for rectification
Lincoln Property CompanyCharlotte, NC
Resident Manager/Certified Training Associate
09.2016 - 02.2020
Job overview
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Followed up on delinquent tenants and coordinated collection procedures
- Conducted property move-ins, move-outs and walk-through inspections
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history
- Fostered community relationships to improve resident satisfaction
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Created and implemented new training initiatives such as how to pass the phone and onsite shop, property binder for new hires and floaters and additional standard operating procedures and guides, assuring continuous training for employees to promote long-term excellence
Lincoln PropertyCharlotte, NC
Leasing & Marketing Professional/CTA
02.2014 - 09.2016
Job overview
- Met with prospective tenants to tour layouts, explain terms of occupancy, and provide information about the community and neighborhood
- Created social media content
- Acted as liaison between on-site manager and tenants
- Exceeds onsite monthly shops (phone and in-person) and leasing goals
- Oversaw daily leasing paperwork, renewals, resident retention and resident relations
- Addresses residents needs and provides exceptional customer service while building and maintaining ongoing relationships
Education
Seminole State College, Orlando, FL
Associate of Arts from Human Resources/Business Admin
Skills
- Training material development, review, improvement and implementation
- Performance evaluation and monitoring
- Virtual and in-person training experience, group and one on one
- Staff training, assessment, development and management
- Cross-functional communication
- Customer relationship and project management
- Financial budgeting, reporting and management
Accomplishments
- GCAA LEASING PROFESSIONAL OF THE YEAR NOMINEE
- LPC MIDATLANTIC LEASING AND MARKETING PROFESSIONAL OF THE YEAR NOMINEE
- LPC MIDATLANTIC RESIDENT MANAGER OF THE YEAR NOMINEE
- TOP LEASER FOR THE MID-ATLANTIC REGION
- ON-SITE SALES AWARD/TELEPHONE SALES AWARD
- WOW! CUSTOMER SERVICE EXPERIENCE AWARD
- NALP
- Property of the Year
- NC Real Estate Broker's License
Timeline
Senior Multi-site Community Manager
FCA
12.2020 - Current
Business Manager/Certified Training Associate
Lincoln Property Company
03.2020 - 12.2020
Resident Manager/Certified Training Associate
Lincoln Property Company
09.2016 - 02.2020
Leasing & Marketing Professional/CTA
Lincoln Property
02.2014 - 09.2016
Seminole State College
Associate of Arts from Human Resources/Business Admin
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