ANNIE SUTTON
Deer Park,WA
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship-building and client retention skills strategically negotiates, closes deals, and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining the integrity and providing exceptional customer service. Demonstrates a natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in a fast-paced competitive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Advisor
Mercedes Benz Of Spokane
01.2022 - 12.2022
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Maintained compliance with all service, quality, and regulatory standards.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Drove team revenue totals by bringing in top sales numbers.
- Helped build sales team for new location by training and mentoring all members.
- Directed a team of 6 sales personnel in high-volume settings.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on the lot and in the showroom to answer brand and available inventory questions.
- Completed registration paperwork and sales documentation.
- Met customers on the lot and in the showroom to discuss available vehicles and options.
Vice President of Sales and Operations
Pro Curb Appeal, LLC
12.2011 - 12.2021
- Liaised with high-value accounts, fostering personal relationships and top-of-mind awareness to capture emerging business opportunities early
- Delivered exceptional facilitation to clients regarding savings, income, and investments by evaluating immediate and long-term financial situations and targets of customers
- Created and maintained a client base of 200+ customers
- Developed appropriate financial strategies for customers by analyzing clients' current income, tax status, expenses, financial objectives, insurance coverage, and risk tolerance
- Built and maintained relationships with Investors, CPAs, attorneys, and mortgage lender organizations to expand company outreach
- Functioned as the regional vice president in an open $40MM territory for 5 months to ensure financial advisor clients were supported
- Makes sales calls on potential or existing customers as established in a marketing plan to develop new business or retain existing businesses
- Led learning and development initiatives to educate sales personnel on new products and services.
- Represented the company at various community and business events to promote awareness, network with potential clients, and penetrate new markets.
- Developed and maintained relationships with local real estate agents
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity
- Developed and significantly grew assigned territory by 17% within the first year and 22% in the second year
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Supervised and trained 25 employees on successful selling techniques
- Used social media such as Facebook, Twitter, and Instagram to increase our network of potential customers by 148%
- Home Advisor Award for BEST OVERALL COMPANY of 2014 and BETTER BUSINESS BERU BEST OVERALL COMPANY
Outside Sales Account Executive
Trusted Home Mortgage and Construction
12.2005 - 12.2010
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Furnished dealership with accurate floor traffic control data and [Timeframe] reports on sales activities.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Education
No Degree - Product Knowledge And Sales
Mercedes Benz Sales Training School
Liberty Lake, WA01.2022
No Degree - Sales And Car Sales Practices
George Gee Automotive Sales Training
Liberty Lake, WA01.2022
Associate of Arts - Business Management and Ethics
Everett Community College
Everett, Wa06.2004
Skills
- Expertise in Microsoft suites
- Account management
- Financial oversight
- Product Expertise
- Customer Rapport-Building
- Automotive Knowledge
- Contract negotiation
- Opening and closing procedures
- Processing payments
- Merchandising proficiency
- Staff training and motivation
- Team member motivation
- Effective customer upselling
- Outstanding Customer service and problem solving skills
- Extremely loyal and trustworthy
- Corrective Actions
- Sales Representation
- Information Updates
- Speaking Clearly
- Client Correspondence
- Product Demonstration
Certification
Loan Origination Business Consulting (10+ years) Account Management Outside Sales (10+ years) Credit Analysis Business Development (10+ years) Strategic Planning (10+ years) Salesforce CRM Software Fair Housing Regulations Negotiation Management Sales Management Loan O"cer ExperienceAwardsHome Advisor Best Overall Company2014Home Advisors Best OVERALL Company 2014 and 2016Certifications and LicensesMNLO # 2408583 (Pending reinstatement of license after passing state test on 10-04-2022)September 2022 to PresentMORTGAGE LOAN OFFICER IN WA STATE MLO
Accomplishments
- Exceeded sales goals by an average of 17% in 2014 and 22% in 2016.
- Supervised a team of 7 staff members in 2022.
- Drove 32% improvement in pipeline profits through aggressive account management and exceptional customer management.
- Recognized as Employee of the year in 2014, 2016, and 2019 for outstanding performance and team contributions.
- Achieved selling 10 plus cars every month by building strong customer relationships with accuracy and efficiency.
- Was awarded BEST OVERALL COMPANY by Home Advisors Western Washington Division and was on the front page with our company's Success stroy
Timeline
Sales Advisor
Mercedes Benz Of Spokane
01.2022 - 12.2022
Vice President of Sales and Operations
Pro Curb Appeal, LLC
12.2011 - 12.2021
Outside Sales Account Executive
Trusted Home Mortgage and Construction
12.2005 - 12.2010
No Degree - Product Knowledge And Sales
Mercedes Benz Sales Training School
No Degree - Sales And Car Sales Practices
George Gee Automotive Sales Training
Associate of Arts - Business Management and Ethics
Everett Community College
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