Annie Thompson
Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an intermediate or entry level Customer service position.
Ready to help team achieve company goals. I’m a very detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2024
2024
years of professional experience
Work History
Pet Advisor
InTouchCx
- Delivered exceptional customer service via phone, email, and chat, assisting customers with product inquiries, order issues, grooming appointments, and loyalty program questions.
- Handled high-volume calls efficiently while maintaining quality and professionalism in a fast-paced environment.
- Resolved customer concerns with empathy and accuracy, consistently meeting or exceeding satisfaction and first-call resolution goals.
- Scheduled pet services including grooming, training, and boarding, ensuring all customer and pet information was accurately recorded.
- Collaborated with in-store teams and Banfield Pet Hospital representatives to coordinate services and address customer needs.
- Utilized CRM tools and internal systems to manage customer accounts, track interactions, and follow up on outstanding issues.
- Maintained up-to-date knowledge of PetSmart products, services, promotions, and policies to provide accurate and helpful information.
Deposit Specialist
Foundever
07.2023 - 11.2023
- Answered inbound customer service calls to assist with banking questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Walmart
08.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Green Valley High School
460 Arroyo Grande Blvd Henderson, NV, 89014 05.2023
Skills
Organized
Problem Solving
Critical Thinking
Time Management
Customer Service
Attention to detail
Adaptability
Conflict Resolution
Strong work Ethic
Teamwork
Excellent Communication Skills
Flexibility & Adaptability
Technical Skills
Account Management
Fraud Prevention
Regulatory Compliance
Timeline
Deposit Specialist
Foundever
07.2023 - 11.2023
Sales Associate
Walmart
08.2022 - 07.2023
Pet Advisor
InTouchCx
High School Diploma -
Green Valley High School
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