Annie Tran
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
13
13
years of professional experience
Work History
Business Operations Specialist
Knowsys AI
04.2023 - Current
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Managed back office functions including HR compliance, payroll, benefits, and hiring.
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Coordinated multiple special projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
Manager
Pro Nails
08.2015 - Current
- Managed day-to-day operations of store.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed marketing strategies through advertisements and social media.
- Responsible for inventory, hiring, payroll, and scheduling of technicians.
- Ensured business license, technician licenses, and utility bills are paid for and up-to-date.
- Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Cocktail Waitress
Abigail And St Yves
09.2022 - 03.2023
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Consistently exceeded sales goals by selling on average $20,000 of alcoholic beverages per night.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
Cocktail Waitress
Opera Ultra Lounge
09.2016 - 08.2022
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Consistently exceeded sales goals by selling on average $20,000 of alcoholic beverages per night.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
ACE Operations Assistant
Fairfax County Public Schools
01.2017 - 09.2017
- Responded to registrants' inquiries for ACE course and policy details.
- Assisted day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Collected and processed registration payments while maintaining full confidentiality.
- Managed all registrants' data efficiently and precisely.
- Solved problems timely and effectively, ensuring customer satisfaction.
Corporate Trainer
Hooters of America
11.2011 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained inventory for bar.
- Trained new employees for front of the house and bar.
- Obtained certification, ServSafe permit
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associates of Business Administration -
Northern Virginia Community College
Manassas, VA12.2024
High School Diploma -
Battlefield High School
Haymarket, VA06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Computer Skills
- Proficient in Microsoft Office Products: Word, Excel, Powerpoint, Outlook
- Google application: Calendar, Drive, Docs
- Typing speed: 71 WPM
- Scheduling and Coordinating
- Bilingual: Vietnamese
References
Available upon request
Timeline
Business Operations Specialist
Knowsys AI
04.2023 - Current
Cocktail Waitress
Abigail And St Yves
09.2022 - 03.2023
ACE Operations Assistant
Fairfax County Public Schools
01.2017 - 09.2017
Cocktail Waitress
Opera Ultra Lounge
09.2016 - 08.2022
Manager
Pro Nails
08.2015 - Current
Corporate Trainer
Hooters of America
11.2011 - 12.2016
Associates of Business Administration -
Northern Virginia Community College
High School Diploma -
Battlefield High School