Annie Van
Anaheim,CA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Law Offices of Tuyet Tina D. Pham
04.2023 - 09.2024
- Welcomed clients, facilitated check-in procedures, and managed intake documentation with professionalism.
- Answered and routed multi-line phone calls, ensuring timely and accurate communication between clients and attorneys.
- Scheduled consultations, coordinated attorney calendars, and managed appointment logistics.
- Processed incoming and outgoing mail, legal correspondence, and document deliveries.
- Organized, scanned, and maintained confidential case files in accordance with legal and office protocols.
- Prepared basic legal documents, letters, and memoranda under attorney direction.
- Updated client information and monitored case progress within the firm’s case management system.
- Processed client payments, assisted with billing inquiries, and supported administrative financial tasks.
- Maintained a clean, organized, and professional reception environment.
- Provided administrative support to attorneys and staff to facilitate efficient daily operations.
- Communicated with clients regarding case status, collected required documentation, and responded to inquiries with clarity and discretion.
Dental Office Manager
Tuyet Binh Nguyen, DDS
01.2016 - 12.2022
- Directed comprehensive dental office operations, including staffing, scheduling, billing, regulatory compliance, and overall workflow management.
- Supervised and developed a team of 10 employees, providing training, coaching, and performance evaluations to support high service standards.
- Enhanced operational efficiency by optimizing patient scheduling, provider utilization, and front-office processes.
- Ensured full compliance with HIPAA, OSHA, and internal safety protocols, maintaining a secure and compliant clinical environment.
- Addressed patient concerns with professionalism and efficiency, improving service satisfaction and long-term retention.
- Managed insurance claim submissions, conducted follow-ups on denials, and oversaw account receivables and collections.
- Compiled and delivered monthly financial and operational reports to practice leadership for informed decision-making.
- Oversaw procurement, monitored inventory levels, and negotiated vendor contracts to reduce expenses and strengthen cost control.
- Maintained precise and secure patient records across dental software systems, coordinating with IT to resolve system issues.
- Facilitated regular team meetings to promote communication, alignment, and continuous improvement in office performance.
Education
Bachelor of Science - Health Sciences
California State University, Long Beach
Long Beach, CA05-2019
Skills
- Office & Team Management
- Legal Document Preparation
- Insurance Claims
- Client Relations
- Regulatory Compliance (HIPAA, OSHA)
- Scheduling & Calendar Coordination
- Microsoft Office & Legal Software
- Workflow Optimization
- Data Management
- Financial Reporting
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Front Desk Receptionist
Law Offices of Tuyet Tina D. Pham
04.2023 - 09.2024
Dental Office Manager
Tuyet Binh Nguyen, DDS
01.2016 - 12.2022
Bachelor of Science - Health Sciences
California State University, Long Beach