Annie Villalobos
Inglewood,CA
Summary
I am a thirty year old Hispanic female whom graduated from a CSU Dominguez Hills, with a bachelor’s degree in Criminal Justice Administration. I have extensive experience working in busy office settings. I go to work everyday with a positive attitude, ready to complete any task that is presented to me. I have an endless desire to learn, and grow as a human being. My work ethic is impeccable.
Overview
15
15
years of professional experience
Work History
Detention Service Assistant
Los Angeles County
Los Angeles, CA
05.2014 - 03.2022
- Answered phone calls in a professional manner, helped the public with questions and concerns, and redirect calls to appropriate destination.
- Prepared daily reports of staffing numbers, daily facility happening reports, and meal count reports, Hospital, Intake, and release reports.
- Facilitated volunteer applications and background. Prepare orientation for 10+ volunteer/clients to enter the facility for special programs.
- Welcomed visitors and alerted staff of arrivals of scheduled appointments.
- Created invoice for donated funds.
- Ordered office supplies and make sure inventory is stocked. Sorted mail and kept files up to date.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Prepared meeting rooms and materials and recorded important information
- Proved successful working within tight deadlines and fast-paced atmosphere.
Public Safety Office Assistant
California State University Dominguez
Carson, CA
09.2010 - 05.2013
- Answered phone calls from the public. Answered parking citation questions and procedures.
- Welcomed visitors and alerted staff of arrivals of scheduled appointments.
- Input administrative citation reviews on database
- Assisted with public safety events on campus
- Sorted mail and filed paperwork accordingly.
- Served as a professional assistant, and fulfilled the needs of the Supervisors and office staff.
- Collaborated with team members to achieve target results
- Actively listened to customers, handled concerns quickly and escalated major issues.
Office Assistant
First Christian Church
Inglewood, CA
07.2006 - 08.2010
- Greeted office visitors and alerted staff of arrivals of scheduled appointments.
- Prepared monthly financial and event reports. Prepared donation invoices.
- Interacted with customers in person, by phone, email or in-person to provide information.
- Ordered office supplies and maintained inventory of supplies.
- Filed paperwork in a correctly manner and distributed mail to the appropriate department.
- Developed correspondence letters, memos and emails
- Prepared meeting rooms and materials and recorded important information
Education
Bachelors of Science Degree - Criminal Justice Administration
California State University Dominguez Hills
Carson, CA05.2013
High School Diploma -
Animó Venice Charter High School
Venice, CA06.2009
Skills
- Bilingual in Spanish, written and verbal
- Microsoft proficient
- Customer Relations
- Problem Detection and Resolution
- Verbal and Written Communication
- Customer Assistance
- Critical Thinking
- Complex Problem-Solving
- Independence and Initiative
- Judgment and Decision-Making
Timeline
Detention Service Assistant
Los Angeles County
05.2014 - 03.2022
Public Safety Office Assistant
California State University Dominguez
09.2010 - 05.2013
Office Assistant
First Christian Church
07.2006 - 08.2010
Bachelors of Science Degree - Criminal Justice Administration
California State University Dominguez Hills
High School Diploma -
Animó Venice Charter High School
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