Annie Vold
Summary
Approachable, compassionate and talented at providing outstanding customer service to both prospective and current residents or clients. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficiency in aiding the management and the leasing team is my highest priority. Having the ability to multitask and provide a fun and comfortable atmosphere is important in a community. I will be creative and open to feedback from our residents to deliver this in the best ways possible.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Residential Real Estate Agent
Exp Realty
04.2023 - Current
- Increased client satisfaction by providing knowledgeable and personalized service during the home buying process.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Built strong relationships with fellow real estate professionals, fostering collaboration on deals and enhancing overall industry reputation.
- Prepared and presented contracts and other legal documents to clients.
- Expanded client base through effective networking and referrals from satisfied customers.
- Advised sellers on staging techniques to enhance the appeal of their homes, leading to quicker sales at higher prices.
- Prepared detailed contracts for property transactions, safeguarding client interests while adhering to legal guidelines.
- Negotiated favorable terms for clients during property transactions, resulting in successful deals and satisfied customers.
- Maintained compliance with industry regulations by completing continuing education courses and staying current on new laws or practices.
- Provided guidance to first-time homebuyers, simplifying complex processes and offering support throughout the transaction.
- Guided clients from beginning to end of home buying process in choosing right property.
- Reviewed and executed confidential documents, contracts and disclosures.
- Coordinated appointments to show tenants and buyers prospective homes.
Director of First Impressions
Keller Williams Realty
08.2018 - 03.2022
- Acted as first point of contact and set appointments for prospective clients.
- Collected Earnest money payments, processed transactions and updated relevant records.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Organized office events and meetings, ensuring seamless execution and participant satisfaction.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Assisted in the onboarding process for new Real Estate agents, contributing to a smooth transition into their roles.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Created a culture that was upbeat and desirable.
- Gained extensive knowledge in data entry, analysis and reporting.
- Processed and audited 120 transactions each month.
- Worked effectively in fast-paced environments.
Receptionist
Aveda Salon And Spa
01.2012 - 04.2013
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Responded to inquiries from callers seeking information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected service payments, processed transactions and updated relevant records.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Streamlined front desk operations for increased efficiency by effectively managing a high volume of phone calls, emails, and walk-in clients.
Cosmetologist
Rocco Altobelli Salons & Day Spas
02.2009 - 02.2011
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.2007
Skills
- Licensed Real Estate License
- Social Media Management and marketing
- Transaction coordination
- Data base management
- Sales Promotion
- Closings Coordination
- Open House Management
- Operations Management
- Real Estate Marketing
- Real Estate Ethics
- Adaptability and Flexibility
- Property Research
- Attention to Detail
- Client Relationship Management
- Client Relations
Certification
- Real Estate License - April 2023
- Cosmetology License- December 2008
Event planning
Event Planning has always been a passion of mine. I love bringing a group of people together and creating community where we can all connect.
Timeline
Licensed Residential Real Estate Agent
Exp Realty
04.2023 - Current
Director of First Impressions
Keller Williams Realty
08.2018 - 03.2022
Receptionist
Aveda Salon And Spa
01.2012 - 04.2013
Cosmetologist
Rocco Altobelli Salons & Day Spas
02.2009 - 02.2011
High School Diploma -
Robbinsdale Cooper Senior High School