Summary
Overview
Work History
Education
Skills
Awards
EXTRA CURRICULAR ACTIVITIES
Timeline
Generic

Annie Vwananji Banda

West Des Moines

Summary

A dedicated financial education specialist, researcher, and community advocate with expertise in financial literacy outreach, academic research, and leadership. With a strong foundation in banking, teaching, and social impact, has successfully led financial inclusion initiatives, supported underserved communities, and contributed to scholarly discussions on migration, gender roles, and intimate partner violence. Experienced across academia, financial services, and nonprofit sectors, with a focus on enhancing financial and social well-being for underrepresented communities. Skilled in strategic leadership, financial education, qualitative research analysis, and program development aimed at driving financial inclusion and community empowerment.

Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.

Overview

27
27
years of professional experience

Work History

Financial Education Outreach Specialist

Evelyn K Davis Center (DMACC)
11.2024 - Current
  • Teach financial literacy to the underserved community
  • Conduct outreach events for the Financial Empowerment Center
  • Analyze the opportunity map for the department
  • Record customer client details

Teaching Assistant for undergraduate class

Iowa State University
07.2021 - Current
  • Grading of undergraduate tests and exams both in canvas and Top Hat
  • Assist with engage the students in class and resolve issues they may have or escalate them to the Professor responsible
  • Help in coordination of class by sourcing feedback from students

ACCESS Victim Services Intern

ACCESS – Assault Care Centre Extending Shelter and Support
03.2022 - 05.2022
  • Providing crisis intervention, advocacy, and support through answering our sexual assault, domestic violence and housing services crisis lines
  • Providing support through ACCESS’s Resource/Chat line
  • Providing assistance and pathways for victims with housing and financial resources
  • Emergency shelter advocacy
  • Promoting, planning and presenting educational activities to ISU Campus and communities

Research Assistant

Iowa State University
07.2018 - 07.2021
  • Assist Major Professor conduct research through searching related literature of study being undertaken
  • Authoring academic style papers for journal submissions
  • As a student researcher learning to collaborate on the dynamic processes of academic journal writing
  • Learning to analyze secondary data and integrate data sources

NBS Bank Branch Manager leading 43 members of staff

NBS Bank Malawi
07.2017 - 07.2018
  • Leading a retail Service Centre in driving and delivering exceptional business performance, through the provision of excellent sales and service management.
  • Responsible for the Service Centre outreach goals and operational sustainability, whilst ensuring achievement of all targets set for the Service Centre.
  • Ensure quality control in Service Centre operations, by promoting quality customer service.
  • Oversees adherence of established policies and procedures in line with regulatory requirements.
  • Create sense of ownership (Owner Manager Culture) within the business to promote dedication and responsibility to business growth.
  • Create an influential leadership, team development and achievement of operational excellence.
  • Conduct contracting, performance appraisals, ensure career progression, and instill discipline
  • Understand and provide clear direction to the Service Centre based on market analysis of local area consumer trends and competitor offerings.
  • Help people achieve their ambitions in the right way by demonstrating customer focused behavior through the purpose and values of the organization.
  • Responsible for cost control and profitability of the Service Centre.
  • Ensure effective Service Centre cash management as stated in the cash management policy
  • Ensure a secure and controlled banking hall and back-office premises to protect clients, staff and bank assets.
  • Ensure security of the Service Centre infrastructure is intact, carry out adhoc spot checks on alarm systems, control of keys, and segregation of duties.

Private Banker with a customer portfolio of 350 Affluent customers

Standard Bank Malawi
01.2001 - 01.2017
  • Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the segment strategy and sales targets.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximize bank revenue and ensure all customers’ financial needs are met by the Bank.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and expectations.
  • Comprehensive understanding of customers’ short- and long-term financial goals/aspirations and keep up to date with changes in the financial needs and purchasing power of customers.
  • Plan a comprehensive calling/contact management programme for all customers within own portfolio and act on the calling programme.
  • Pro-actively manage own portfolio to maximize revenue for Standard Bank (referring to fees, margins and sales), minimize costs and risks
  • Ensure that customer relationships are sustainable by maintaining the balance between bank profitability and customer satisfaction.

Team Leader Customer Call Centre

Standard Bank Malawi
01.2001 - 01.2017
  • Able to make clear linkages within the branch system, products, services and staff available in order to satisfy customer needs.
  • Deal tactfully with irate, impatient, or demanding customers.
  • Take responsibility for query/problem resolution
  • Relationships with a wide range of customers requiring service on an ongoing basis.
  • Maintain relationships across branch, operations support centers, and corporate bank problems at source
  • Ensure that customer care consultants attend the relevant training to the department
  • Reduction in the number of returns and reworks due to accurate, efficient service/capturing.
  • Effective migration of customers to more appropriate channels
  • Understanding of the relationships between the various entries involved, e.g. like branches, Operations Processing Centre, International Business Centre, Vehicle Assets Finance

Transactional Banker Duties

Standard Bank Malawi
01.2001 - 01.2017
  • Assist Private banker in providing a relationship-based offering to high net-worth affluent individuals.
  • Support private banker to meet the financial needs and service expectations of high net-worth individuals as per the segment value proposition.
  • Complement private banker by ensuring that personalized service levels are maintained, and cross-sell opportunities are maximized while ensuring compliance with operational and credit risk management controls and procedures.
  • Maintain a high level of integrity, professionalism, and ethical standards in dealing with portfolio.

Head Service Centre

Standard Bank Malawi
01.2001 - 01.2017
  • Ensuring correct scheduling of staff to meet customer demand
  • Complete disclosure to the customers in terms of accreditation, service fees, and commission.
  • Ensuring proper record keeping in terms of compliance and Know Your Customer requirements.
  • Ensuring that all required controls are in place and that teller transactions and handling of cash are performed in accordance with laid-down instructions.
  • Ensuring that subordinates are effectively trained and utilize sales skills to increase market share and meet targets and to meet sales targets.
  • Managing subordinates effectively, resulting in compliance with the Code of Banking Practice and internal controls as well as overall wellbeing of staff.

Team Leader Customer Consultant

Standard Bank Malawi
01.2001 - 01.2017
  • Planning and Implementing Sales Strategies
  • Supervising Customer Consultants
  • Bulk acquisition of New Business for the Bank
  • Processing Bank Loans
  • Evaluating Half Year and End of Year Customer Consultants Performance
  • Career Management for Subordinates
  • Reporting to Branch Manager on departmental issues

Mathematics and Physical Science Teacher

Ministry of Education in Malawi - Lisumbwi and Mangochi Secondary Schools
01.1998 - 01.2001
  • Plan schemes of work and lesson plans
  • Teaching
  • Encouraging Students to further their studies
  • Administering and marking Examinations

Part Time Radio Presenter

Dzimwe Community Radio
01.1998 - 01.1999
  • Plan and schedule radio programmes
  • Radio presentation
  • Conduct research on impact of radio station in the community

Education

Ph.D. - Human Development and Family Studies

Iowa State University
Ames, IA
12-2025

Masters - Journalism and Mass Communication

Iowa State University
Ames, IA
01.2020

Bachelor’s Degree - Business Communication

University of Malawi, Polytechnic
Malawi, Africa
01.2016

Diploma - Marketing Banking

The Institute of Bankers (RSA)
South Africa

Master Fisherman Class III - Fire Fighting

Marine College
Malawi, Africa

Certificate - Radio Broadcasting

Dzimwe Radio Station
Malawi, Africa

Advanced Diploma - Electrical Engineering Technician

University of Malawi, Polytechnic
Malawi, Africa

Malawi School Certificate - Education

Mzuzu Government Secondary
Malawi, Africa

Skills

  • Outreach for financial empowerment
  • Team leadership and program management
  • Qualitative research expertise
  • Private banking expertise
  • Teaching and mentoring
  • Effective communication
  • Project management efficiency
  • Analytical problem-solving
  • Relationship management proficiency
  • Proficient in Microsoft products
  • Team collaboration
  • Engaging communities for equitable resource distribution

Awards

Academic Awards:

- 2020 - Iowa State University | Meehan Award (Thesis)

- 2016 - University of Malawi, Polytechnic | Most Active Student in Class

- 2016 - University of Malawi, Polytechnic | Model for Young Female Students

- 2016 - University of Malawi, Polytechnic | Outstanding Student in Behavior Change Communication


Work Awards:

- 2014 - Standard Bank of Malawi | Innovative Person of the Year

- 2011 - Standard Bank of Malawi | Sales and Service Person of the Year

- 2009 - Standard Bank of Malawi | Best Salesperson of the Year

EXTRA CURRICULAR ACTIVITIES

Motivate vulnerable groups especially women and girls to achieve higher goals in life. Follow current affairs on television

Timeline

Financial Education Outreach Specialist

Evelyn K Davis Center (DMACC)
11.2024 - Current

ACCESS Victim Services Intern

ACCESS – Assault Care Centre Extending Shelter and Support
03.2022 - 05.2022

Teaching Assistant for undergraduate class

Iowa State University
07.2021 - Current

Research Assistant

Iowa State University
07.2018 - 07.2021

NBS Bank Branch Manager leading 43 members of staff

NBS Bank Malawi
07.2017 - 07.2018

Private Banker with a customer portfolio of 350 Affluent customers

Standard Bank Malawi
01.2001 - 01.2017

Team Leader Customer Call Centre

Standard Bank Malawi
01.2001 - 01.2017

Transactional Banker Duties

Standard Bank Malawi
01.2001 - 01.2017

Head Service Centre

Standard Bank Malawi
01.2001 - 01.2017

Team Leader Customer Consultant

Standard Bank Malawi
01.2001 - 01.2017

Mathematics and Physical Science Teacher

Ministry of Education in Malawi - Lisumbwi and Mangochi Secondary Schools
01.1998 - 01.2001

Part Time Radio Presenter

Dzimwe Community Radio
01.1998 - 01.1999

Ph.D. - Human Development and Family Studies

Iowa State University

Masters - Journalism and Mass Communication

Iowa State University

Bachelor’s Degree - Business Communication

University of Malawi, Polytechnic

Diploma - Marketing Banking

The Institute of Bankers (RSA)

Master Fisherman Class III - Fire Fighting

Marine College

Certificate - Radio Broadcasting

Dzimwe Radio Station

Advanced Diploma - Electrical Engineering Technician

University of Malawi, Polytechnic

Malawi School Certificate - Education

Mzuzu Government Secondary

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Annie Vwananji Banda