Annie Warren
Highland,MD
Summary
Results-oriented and detail-driven student with a focus on Asian Studies, a minor in Korean, and certification in Security Studies. Possesses a strong academic foundation in understanding the diverse cultures and languages of Asia, with a particular emphasis on Korea. Eager to apply theoretical knowledge in a practical setting, seeking an internship opportunity where language skills, cultural awareness, and security expertise can contribute to a dynamic and challenging environment. Strong communication skills, adaptability, and a proactive approach make me an ideal candidate for roles requiring a multifaceted skill set.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Luxuria Salon And Spa
04.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing transactions, phone calls, emails, and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Barista
Starbucks
12.2020 - 04.2021
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Controlled line and crowd with quick, efficient service.
- Demonstrated multitasking abilities while managing drive-thru orders, making drinks to order, and processing payments.
Call Center Representative
Level One Personnel
08.2018 - 01.2019
- Managed schedules of multiple nationwide clients.
- Received inbound calls, answered inquires, and sold lifetime dog training services.
- Aided in the early developmental stages of the business, contributing to scripting and staff training.
- Managed high email and call volumes while providing exceptional customer support and maintaining professional composure.
Shampoo Technician
Hey Red Hair Salon
12.2014 - 08.2018
- Improved customer satisfaction by providing exceptional scalp massages, paraffins, and shampoo treatments.
- Enhanced salon efficiency by maintaining a clean and organized work station at all times.
- Increased client retention with personalized product recommendations based on hair type and needs.
- Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.
- Promoted salon services and retail products, contributing to increased sales revenue for the establishment.
Education
Bachelor of Arts - Asian Studies
University of Maryland - Baltimore County
Baltimore, MD05.2024
Associate of Arts - General Studies
Howard Community College
Columbia, MD12.2019
Skills
- Korean Language
- Strong interpersonal skills
- Adaptability
- Schedule Management
- Excellent Communication
- Multitasking Abilities
- Analytical Thinking
- Customer Relations
- Research
Languages
Korean
Limited Working
English
Native or Bilingual
Certification
- Modern Language Minor
- Security Studies Certification
References
References available upon request.
Timeline
Receptionist
Luxuria Salon And Spa
04.2021 - Current
Barista
Starbucks
12.2020 - 04.2021
Call Center Representative
Level One Personnel
08.2018 - 01.2019
Shampoo Technician
Hey Red Hair Salon
12.2014 - 08.2018
Bachelor of Arts - Asian Studies
University of Maryland - Baltimore County
Associate of Arts - General Studies
Howard Community College