Annie Washington
License Nursing Home Administrator , LPN
Brooksville,Florida
Summary
Ambitious, dedicated and passionate Licensed Nursing Home Administrator with eight years of experience in management and 30 years in healthcare devoted to promoting top quality care, ensuring the saftey and well being of the clients, supporting business relationships, and the ability to bring forth the necessary skills and work ethics to support productivity and increase efficiency in the healthcare environment. With outstanding leadership skills to support the record of successfully managing Social Services Department in long term care, Nurse supervisor , partnership with in home assisted living facility and small bakery business owner by ensuring compliance with all State and Federal guidelines. Adept in managing day to day operations to ensure productivity, exceptional customer service, compliance, high energy leader and innovator with unique ideas to boost staff morale, census, and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Assistant to the Director
NorthBrook Center For Healing And Rehabilitation
Brooksville , Florida
07.2022 - 08.2023
- Recruited and hired three (BOM, Medicaid Specialist, Risk Manger, Activities Director) well qualified administrative candidates to bolster skill set of already talented team. Recruited nursing students, offered PCA program onsite, increase wages, sign on/referral bonus hosted weekly job fairs, to reduce contracted nursing labor cost to 0% as of 08/2023.
- Present and analyze financial reports such as profit and loss, balance sheets, Medicaid pending, expenses reports, spend downs, month end, Aging reports which increases revenue to go forth with achieving company goals.
- Developed and updated Covid-19 policies to align procedures with nursing home strategic initiatives in compliance with State and Federal guidelines.
- Trained and mentored new employees on industry practices and business operations.
- Worked with senior management to initiate new projects and assist in various processes.
- Led team of 14 administrative professionals in special projects and daily operations.
Administrator in Training
NorthBrook Center For Rehabilitation And Healing
Brooksville , Florida
07.2021 - 07.2022
- Responded to customer concerns to provide immediate resolution and improve retention for 5 employees.
- Finance and Budget Management
- Implement and ensure Regulatory and Compliance with daily management.
- Coordinated and conducted events and meetings for staff and clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Marketing, facility tours, plan and host community events, advertise via social media
- Initiate appeals with Kepro and issues NOMNOC'S
- Implemented family council and customer satisfaction surveys
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Social Services Director
Heron Point Health And Rehabilitation
Brooksville , Florida
04.2016 - 09.2021
- Monitored program performance and outcomes for successful delivery of services of 110 census.
- Created and managed budgets with Activities, efficiently for residents needs and social projects.
- Investigate and direct patient inquires or complaints to appropriate staff members, DCF, ACHA, Ombudsman, law enforcement agencies and follow up to ensure satisfactory resolution.
- Managed and complete assessments using Microsoft software (PCC).
- Established and maintained relationships with key stakeholders physicians, families, vendors
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collaborate with all department to ensure resident needs are safe and psychosocial needs are met
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Initiate appeals with VA, Kepro and issues NOMNOC'S
- Developed and implemented training programs for staff.
LPN Nursing Supervisor
Heron Pointe Health And Rehabilitation
Brooksville , FL
07.2015 - 08.2021
- Trained over 40 new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Coordinated patient transfers to other facilities.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Reviewed patient history to verify conditions and current medications.
Education
Master of Science - Human Service Administration
07.2019
Bachelor of Science - Human Services
07.2018
Associate of Science - Nursing
08.2017
Skills
- Planning
- Microsoft Office Suite (PCC, On shift, Aploi, Kronos, Quick Connect, ADP)
- Training and Development
- Employee Relations
- Recruiting/Retention
- Self-Motivated
- Performance Improvement
- Finance management
- Marketing/Sales
- Counseling
- Customer and Client Relations
- Organization and Time Management
- Daily Production Reports
Accomplishments
- Assisted with collecting on over 50 Medicaid pending cases in my last 3 years in management estimating a sum of over 5 million
- Mentored/Trained 3 Administrator in Training to complete 1000 hour curriculum. 2 whom is currently licenses
- Trained 4 staff members on Apploi Healthcare Recruiting system.
- Core trained for ALF 2020
- Trademark Woman of Distinction 2019 Honors Edition Award.
- Small Business owner of 2 employees for 20 plus years with a yearly profit of $28,000.00
- Documented and resolved 25 life safety deficiency’s which led to 1 deficiencies in 2022.
- Conducted audits and established resources to reduce capital expense for furniture.
- Train 20 PCA's for Florida certification retaining 10 in 2022 to decrease contracted nursing labor cost.
- Managed Social Service Department for 6 years successfully with no deficiency's
- Planned and hosted numerous fundraisers and events to help with employee regconition.
Certification
- License Nursing Home Administrator 2023-present
- License Practical Nurse present
- Assisted Living Facility Core training
- CPR
- Florida Notary
Timeline
Assistant to the Director - NorthBrook Center For Healing And Rehabilitation
07.2022 - 08.2023
Administrator in Training - NorthBrook Center For Rehabilitation And Healing
07.2021 - 07.2022
Social Services Director - Heron Point Health And Rehabilitation
04.2016 - 09.2021
LPN Nursing Supervisor - Heron Pointe Health And Rehabilitation
07.2015 - 08.2021
Saint Leo University - Master of Science, Human Service Administration
Saint Leo University - Bachelor of Science, Human Services
Pasco Hernando State College - Associate of Science, Nursing
- Licensed Practica; Nurse - 2006-present
- License Nursing Home Administrator 2023-present
- Assisted Living Facility Core training
Professional Baker
Professional baker specializing in homemade sweet treats for all occasions. I began baking when I was seventeen and started my home-based business in 2002. Sweets can express love when one does not know how to demonstrate it or receive it and they can foster a sense of togetherness. I induce love in my baked goods that clients relate and connect to and that brings me great joy in being a baker.
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