Annie Withrow-Misak
Bixby,OK
Summary
A dynamic leader with a proven track record, I excel in fostering patient loyalty and enhancing team productivity. Skilled in customer service and staff development, I've significantly improved patient satisfaction and team efficiency. My approach combines effective problem-solving with a friendly, positive attitude, driving exceptional care and operational success.
Overview
3
3
years of professional experience
Work History
LIT
Dental Depot
08.2024 - Current
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Assistant Manager
Utica Park Clinic
03.2024 - 08.2024
- Improved staff performance through regular training, evaluations, and feedback sessions.
- Coordinated employee schedules, ensuring adequate staffing levels while minimizing overtime costs.
- Served as an escalation point for complex patient cases or disputes involving insurance coverage issues.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Epic to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
Member Service Specialist Asst Manager (Remote)
Firefly Health
04.2022 - 03.2024
- Provided exceptional customer service when addressing client inquiries or concerns via chat into our app, phone calls, or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient practices for our systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Time management
- Decision-making
- Staff development
Timeline
LIT
Dental Depot
08.2024 - Current
Assistant Manager
Utica Park Clinic
03.2024 - 08.2024
Member Service Specialist Asst Manager (Remote)
Firefly Health
04.2022 - 03.2024
Bachelor of Science - Health Administration
University of Phoenix
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