Annie Woodside
Centreville,MS
Summary
Versatile and compassionate professional with extensive experience in caregiving and retail management, notably at Heart to Heart. Excelled in relationship building and strategic planning, significantly enhancing client satisfaction and team productivity. Demonstrates exceptional time management and emotional support skills, with a proven track record of fostering positive environments and improving operational efficiencies.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Heart to Heart
01.2022 - 10.2024
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Assisted disabled clients to support independence and well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Manager on Duty
Pop’s Country Store
08.2022 - 02.2023
Manager on Duty
Dollar General
10.2019 - 07.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Housekeeper
Grace Health & Rehab
01.2017 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Education
Amite County High School
Liberty, MSSkills
- Time Management
- Relationship Building
- Activities of Daily Living
- Emotional Support
- Dementia Care
- Compassionate Caregiving
- Meal Preparation
- Documentation And Reporting
- Customer Service
- Housekeeping Duties
- Basic Housekeeping
- Housekeeping
- First aid and safety
- Patient Care
- Social interaction
- Workload Management
- Patient Companionship
- Behavioral Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Staff Management
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Sales Techniques
- Schedule Preparation
- Sales management
- Workforce Management
- Negotiation
- Marketing
- Business Administration
- Key Performance Indicators
- Problem-Solving
- Teamwork
- Teamwork and Collaboration
- Customer Engagement
- Retail Sales
- Cash Handling
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Product Knowledge
- Cash Register Operation
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- Retail Store Operations
- Phone Etiquette
- Conflict Resolution
- Customer Needs Assessment
- POS system operations
- Policy and Procedure Adherence
- POS System Operation
- Sales expertise
- Display Setup
- Product Recommendations
- Independent judgement
Timeline
Manager on Duty
Pop’s Country Store
08.2022 - 02.2023
Elderly Caregiver
Heart to Heart
01.2022 - 10.2024
Manager on Duty
Dollar General
10.2019 - 07.2021
Housekeeper
Grace Health & Rehab
01.2017 - 06.2020
Amite County High School
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveWork from home option4-day work week401k matchAffiliations
- Society of Human Resource Management
- Association for Computing Machinery
- National Association of Social Workers
- Association of Information Technology Professionals
- American Society of Safety Professionals
- Society of Women Engineers
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