Annie Xiao
New York,NY
Summary
Take-charge professional delivering executive support and team leadership to Real Estate business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes day-to-day management, financing, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management in multifaceted Real Estate portfolios comprised of commercial, office, and both free market and stabilized residential units.
Overview
18
18
years of professional experience
Work History
Director of Operations
Torkian Group
New York, NY
01.2007 - Current
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Provided leadership and guidance to subordinate managers and supervisors.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delegated work to staff, setting priorities and goals.
- Maintained budgeting documents for accurate tracking of expenses.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Ensured compliance with applicable laws, regulations, industry standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
Some College (No Degree) - Fashion
Fashion Institute of Technology
NYCSkills
- Leadership training
- Strategic planning and execution
- Risk mitigation
- Cost control
- Financial controls implementation
- Process improvement
- Operational efficiency
- Resource allocation
- Operations oversight
- Business management
- Strategic planning
- Policy development and enforcement
- Multimillion-dollar P&L management
- Financial analysis
- Data management
- Policy/program development
- Supervision and training
- Oversee administrative functions
- Teamwork
- Verbal and written communication
- Self motivation
- Contract negotiation
- Manage operations
- P&L management
- Attention to detail
- Finance and accounting oversight
- Department oversight
- Problem-solving aptitude
- Budget management
- Multitasking Abilities
- Operations management
- Task prioritization
- Database maintenance
- Delegation
Timeline
Director of Operations
Torkian Group
01.2007 - Current
Some College (No Degree) - Fashion
Fashion Institute of Technology