Annie Yoo

- Managed end-to-end financial operations for a dental organization
- Oversaw patient registration, insurance verification, and charge capture processes
- Ensured accurate and compliant dental coding and documentation
- Prepared and submitted insurance claims and patient statements
- Managed accounts receivable, reducing outstanding balances and claim denials
- Analyzed revenue data and generated reports to assess financial performance
- Stayed current with dental regulations and compliance requirements
- Implemented revenue cycle optimization strategies to improve efficiency
- Led and trained a team of revenue cycle specialists
- Utilized dental practice management software for streamlined operations
- Handled patient inquiries and complaints, ensuring positive customer interactions

• Laid out potential payment plans for patients.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Educated patients on dental benefits and coordinated proper payment with insurance companies.
• Explained treatment choices to patients and helped determine best options.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in workplace.
• Supervised operations team to support operational excellence and excellent customer service.
• Reported issues to higher management with great detail.