Annie Amilaina Faamoana
Pago Pago
Summary
Experienced with patient communication, ensuring welcoming environment and efficient service. Utilizes administrative skills to manage medical records and schedule appointments accurately. Knowledge of radiology procedures enhances overall patient experience and departmental efficiency.
Experienced with managing account collections and resolving overdue balances. Utilizes negotiation techniques to handle delinquent accounts effectively. Track record of maintaining customer relationships and ensuring prompt payments.
Collections professional with proven track record in managing delinquent accounts and achieving recovery targets. Known for reliability and adaptability, consistently meeting team goals and supporting colleagues. Expertise in negotiation and customer communication.
Overview
12
12
years of professional experience
Work History
Medical Records
Am.Samoa LBJ Hospital
Fagaalu, Pago Pago Am.Sakoa
04.2023 - 08.2024
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Reviewed hospital schedule and confirmed arrival times.
- Arranged forms and charts for each patient.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
- Maintained knowledge of hospital services, specialties, and offerings to provide accurate information to incoming patients or their families during intake processes effectively .
- Liaised between patients, family members, and medical personnel to facilitate clear communication throughout the admissions process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Cashiers / Collections Clerk
Island Business Center
Nuuuli , Am. Samoa
04.2021 - 02.2023
- Facilitated communication between various internal departments regarding outstanding invoices, resulting in a more cohesive approach towards debt recovery.
- Remained current on industry regulations and compliance requirements, effectively applying this knowledge to daily tasks within the role.
- Boosted cash flow within the organization by executing efficient collections processes that prioritized high-value accounts requiring immediate attention.
- Prevented legal action by proactively addressing potential risks and collaborating with attorneys when necessary.
- Reduced bad debt losses with diligent follow-up on overdue accounts and timely escalation of issues to management.
- Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement.
- Collected on delinquent accounts to reduce overdue balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Waitress Supervisor
Cecilia Restaurant
Pago Pago, Am.Samoa
09.2020 - 03.2021
- Company Overview: They often create machines such as engines or HVAC systems and products ranging from medical device to cars
- Updating models, repairing existing vehicles and implementing new functionalities and safety features
- Check Engine/ water pump/ AC
- Supported frame projects by writing precise performance requirements
- They often create machines such as engines or HVAC systems and products ranging from medical device to cars
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Developed loyalty program that increased repeat visits from customers.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Managed inventory effectively to prevent shortages and reduce waste.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
Cashier
Coconut Point Store / DDW CAFE
Utulei, Am. Samoa
07.2013 - 08.2015
- Calibrated, maintain And Repaired Equipment for reliable performance
- Installed bed / chairs / bikes / T.v
- Sourced Replacement parts and negotiated prices with vendors
- Responded to customer requests for products, services and company information
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Waitress / Cashier
Sadie's by the Sea
Utulei, Am.Samoa
11.2012 - 03.2013
- Greetings Customers with warm welcome and good service
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma - Computer Administrators Networking Services
Nuu'uli Vocational Technical High School
Nuu'uli06.2012
Skills
- Medical records conversion
- Updating medical records
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Microsoft office
- Skip tracing
- Patience and persistence
- Call center experience
- Performance improvements
Timeline
Medical Records
Am.Samoa LBJ Hospital
04.2023 - 08.2024
Cashiers / Collections Clerk
Island Business Center
04.2021 - 02.2023
Waitress Supervisor
Cecilia Restaurant
09.2020 - 03.2021
Cashier
Coconut Point Store / DDW CAFE
07.2013 - 08.2015
Waitress / Cashier
Sadie's by the Sea
11.2012 - 03.2013
Diploma - Computer Administrators Networking Services
Nuu'uli Vocational Technical High School