Annie B. Samchong
LinkedIn Conroe,TX
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.
Overview
11
11
years of professional experience
Work History
Chief of Operations
Hospital, States Army
10.2019 - 04.2022
- Led and coordinated 45 training activities for a military modular treatment facility, serving 12k personnel, resulting in improved medical readiness and training outcomes
- Successfully positioned mobile teams to various locations at a moment’s notice through contingency planning, ensuring rapid response capabilities
- Fostered strong relationships with external stakeholders, enhancing collaboration and support for hospital operations
- Supervised military support programs and civilian agency interfaces, facilitating effective training, development, and education
- Effectively managed COVID screening operations for all training personnel, ensuring a safe and healthy environment.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Program Manager
United States Army
12.2018 - 09.2019
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Improved organizational leaders’ performance by implementing best practices, leading to a 20% increase in productivity and effectiveness
- Trained 12 units of staff sections at Army Joint Readiness Training Center (JRTC), resulting in enhanced medical, human resources, and logistical operations
- Provided metrics on key performance indicators, optimizing resource allocation and utilization
- Contributed feedback insights to the Army Lessons Learned department, impacting the development of medical, human resource, and logistical doctrine.
- Delivered comprehensive reports and dashboards on complex data, facilitating data-driven decision-making.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Director
Multi, Clinic, United States Army
05.2016 - 11.2018
- Managed and developed over 100 clinical staff, physicians, and departments, maintained adequate staffing levels, and ensured budget compliance
- Mentored, coached, and developed over 20 staff members to accomplish goals, identify developmental needs, and create action plans for growth
- Safeguarded organizational property valued over $19M with zero losses, demonstrating a strong commitment to asset management
- Oversaw daily work activities of the department staff, ensuring quality, productivity, functional excellence, and efficiency
- Developed and supported processes to deliver a superior patient experience and ensure high-quality care and services
- Made staffing decisions, including hiring, coaching, and counseling employees on work-related performance
- Developed and implemented policies and procedures to create a safe and effective work environment
- Successfully managed daily clinic activities, optimizing patient access and provider efficiency
- Worked closely with organizational leadership and board of directors to guide operational strategy
Deputy Program Administrator (Executive Officer) / Deputy Program Administrator (Platoon Leader) / Division Medical Plans Officer
United States Army
01.2011 - 01.2016
Education
Bachelor of Science - Organizational Leadership & Education
University of Louisville
Skills
- Organizational Leadership
- Strategic Planning & Execution
- Health Operations Management
- Project / Program Management
- Staff Training & Development
- Performance Improvement
- Budgeting & Costing
- Problem / Issue Resolution
- Cross-functional Collaboration
- Technical Proficiencies
- Microsoft Office - Word, Excel, PowerPoint, Outlook, and Access
- Bilingual English & Samoan
Accomplishments
- Reduced department turnover by 20% effective selection, scheduling, supervision, and evaluation.
- Improved cross-departmental collaboration by 15% through streamlined communication.
- Cut patient wait times by 30% by optimizing workflow and managing priorities.
- Ensured 100% compliance, reducing safety incidents by 20%.
- Achieved 10% cost savings and maintained adherence to the annual budget.
Affiliations
Secret Clearance | Organizational Leadership Course (4 weeks)| Healthcare Management Plans, Operations, Intelligence, and Security Course (9 weeks) | Supply Administration & Operations Course (9 weeks) | Contracting Officer Representative Course (2 weeks) | Instructor Training Course (4 weeks) | Sexual Harassment / Assault Response and Prevention Course (2 weeks)
Timeline
Chief of Operations
Hospital, States Army
10.2019 - 04.2022
Program Manager
United States Army
12.2018 - 09.2019
Director
Multi, Clinic, United States Army
05.2016 - 11.2018
Deputy Program Administrator (Executive Officer) / Deputy Program Administrator (Platoon Leader) / Division Medical Plans Officer
United States Army
01.2011 - 01.2016
Bachelor of Science - Organizational Leadership & Education
University of Louisville
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