Annie Latu
Salt Lake City,UT
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agent Services Coordinator
Utah's Mane Movers
Salt Lake City, UT
11.2023 - Current
- Conducted training sessions for new agents on company policies and procedures.
- Coordinated activities between agents and other departments to ensure smooth operations.
- Maintained relationships with clients by responding promptly to inquiries or requests for assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
2D-3D Drafter
A1 Permits & Plans LLC
Miami, FL
10.2022 - 04.2023
- Conducted research to determine product specifications for design projects.
- Generated bills of materials from CAD models and drawings according to project needs.
- Managed assignments and teams working at different stages of diverse projects.
- Coordinated with project engineer on final as-built drawings so department and customer had accurate record of final design implemented on site.
- Translated verbal instructions into technical drawings in AutoCAD.
- Collaborated with engineers to resolve design issues and develop solutions.
- Utilized Revit software to create 3-dimensional renderings of proposed structures.
- Developed and implemented CAD drafting standards and procedures.
Project Management Intern
Climb Hire
Remote
03.2022 - 08.2022
- Developed and implemented project management plans, including budgeting, scheduling, and risk management.
- Assisted in the coordination of project activities to ensure successful completion within established deadlines.
- Provided support for project teams through data analysis and research.
- Created detailed reports on the progress of projects, highlighting areas of concern or success.
- Collaborated with stakeholders to ensure that all requirements are met throughout the life cycle of a project.
- Drafted presentations to communicate project updates to senior leadership team members.
- Assisted in resolving conflicts between different departments related to resource allocation for projects.
- Prepared comprehensive documentation outlining each step of the project process.
- Maintained up-to-date records on all tasks associated with assigned projects.
- Provided guidance and direction to junior staff members working on specific aspects of a project.
Property Management Assistant
Landing
Salt Lake City, UT
01.2022 - 02.2022
- Took reservations over phone and in person.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Completed lease applications and verifications, notifying prospects of results.
- Updated tenant and unit information to keep current in housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
Household Manager
Private Family
Relocation Every 6 Months, Varied on Client
01.2019 - 11.2021
- Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
- Coordinated family activities such as vacations, visits to relatives, and special events.
- Maintained detailed records of household bills and payments for accounting purposes.
- Organized cleaning services for the home to ensure it was kept neat and tidy at all times.
- Managed outside vendors including contractors, landscapers, cleaners.
- Ensured that all safety protocols were followed in the home environment.
- Provided transportation services for family members when needed.
- Ordered supplies necessary to maintain a well-stocked pantry and linen closet.
- Supervised housekeeping staff to ensure tasks were completed correctly and timely.
- Handled communications between family members and external parties such as schools or employers.
- Negotiated contracts with new service providers when needed for various household needs.
- Ensured that security systems were working properly at all times within the residence.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Completed basic administrative work and managed household accounts.
- Prepared records of client progress and services performed under care.
- Administered medication and medical treatments, following physician orders.
- Explained rules established by management, maintenance requirements or parking regulations.
Junior Project Management
Dario Consulting LLC
Miami, FL
03.2015 - 04.2017
- Developed project plans, identified resources and established timelines to ensure successful completion of projects.
- Organized and coordinated project activities in accordance with project objectives.
- Monitored progress of projects on a daily basis and communicated updates to stakeholders.
- Created detailed reports outlining progress, risks, and issues related to assigned projects.
- Assisted senior management in developing budgets for upcoming projects.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Scheduled inspections, preventative maintenance and repairs for company equipment.
Education
High School Diploma -
West High School
Salt Lake City, UT06-2010
Some College (No Degree) - Criminal Science
Salem International University
Salem, WVSkills
- Property Management
- Meeting Coordination
- Appointment Scheduling
- Strong Organization
- Office Administration
- Data Entry
- Adaptive team player
- Problem Resolution
- Microsoft Outlook
- Customer consulting
- Risk Management
- Strategic Planning
- Workforce training
- Project tracking
- Technical Support
- Customer Relations
- Codes Compliance
- Construction procedures
- Blueprint reading mastery
- Project Management
- CAD software proficiency
- Verbal/written communication
- Architectural knowledge
- 2D Drafting Proficiency
- 3D Modeling Expertise
Certification
- Scrum Certification
- AutoCAD Certification
- OSHA 10-30 Certification
- Web Development Certification
- Project Management Certification
Languages
English
Native/ Bilingual
Spanish
Limited
Tonga
Full Professional
References
References available upon request.
Timeline
Agent Services Coordinator
Utah's Mane Movers
11.2023 - Current
2D-3D Drafter
A1 Permits & Plans LLC
10.2022 - 04.2023
Project Management Intern
Climb Hire
03.2022 - 08.2022
Property Management Assistant
Landing
01.2022 - 02.2022
Household Manager
Private Family
01.2019 - 11.2021
Junior Project Management
Dario Consulting LLC
03.2015 - 04.2017
High School Diploma -
West High School
Some College (No Degree) - Criminal Science
Salem International University