Dynamic professional with extensive experience in caregiving and management roles, notably at Sevita Health/Just Family. Excelled in providing emotional support and daily living assistance, enhancing patient quality of life. Demonstrated exceptional problem-solving and time management skills, fostering positive relationships and operational success. Achieved notable improvements in customer satisfaction and financial accuracy through effective team leadership and multitasking.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Caregiver
Sevita Health/ Just Family
08.2024 - Current
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted patients with self-administered medications.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Assistant Manager
Family Dollar/Dollar Tree
04.2024 - 07.2024
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manger/Manager
Fastrack Food Stores
11.2006 - 08.2012
Managed and motivated employees to be productive and engaged in work.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maximized performance by monitoring daily activities and mentoring team members.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cross-trained existing employees to maximize team agility and performance.
Established team priorities, maintained schedules and monitored performance.
Daily paperwork
Taking care of deposits and going to the bank daily
Ordering
Manager
Minit Mart
06.2004 - 11.2006
Waited on
Collaborated with team members to maintain a positive work environment and boost employee morale.
Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Removed trash, swept, and mopped floors for professional appearance.
Cleaned and sanitized cashier workstation and scanning area.
Worked cash register, credit card machines, lottery machine, money order machine.
Education
GED -
Campbellsville Independent
Campbellsville, KY
08-2001
Skills
Respectful and compassionate
Time management
Elderly care
Dependable and responsible
Patient care
Problem-solving
Daily living assistance
Multitasking and organization
Basic housekeeping
Emotional support
Meal preparation
Relationship building
Verbal and written communication skills
Accomplishments
Supervised team of 15 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Healthcare Operations Administrative Manager at Sevita Health, Formerly known as Rainbow Rehabilitation CentersHealthcare Operations Administrative Manager at Sevita Health, Formerly known as Rainbow Rehabilitation Centers