AnnieNicole Woods
Long Island City,NY
Summary
Diligent customer service professional with experience in retail settings. Focused on keeping merchandise presentable, satisfying customer needs and business targets through skilled promotions to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating and diplomatic in communicating with customers to build long-term, productive relationships. Demonstrated competency in client acquisition and closing. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Team Member
Wingstop
01.2023 - Current
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Assisted in inventory management to prevent stock shortages and overages.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Reduced wait times for customers by implementing more efficient checkout process.
- Increased sales through effective product placements and persuasive communication skills.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Barista/Sales Associate
Barnes & Noble
04.2021 - 01.2023
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training and developing new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
Contributing Artist
Ether Ha Foundation
03.2021 - 04.2021
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Ordered and maintained adequate supply of materials, supplies and equipment.
- Resolved client concerns quickly and professionally to maintain respectful and productive project environment.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas.
- Researched drawings of characters and environmental elements for inspiration.
- Created concept designs and sketches to develop images and scenes.
- Contributed to creative process through original ideas and inspiration.
Education
Bachelor of Arts - Creative Writing
State University of New York At Oswego
Oswego, NY 06.2017 - 05.2020
Skills
Upselling
Product and service sales
Excellent people skills
Relationship building
Expert in Microsoft Office
Multi-tasking strength
Expert in Canva
Copywriting
Social media expertise
Adobe Creative Cloud
Keyword optimization
Complaint resolution
Creative problem solving
Proficient in YouTube, Instagram and TikTok
Good Telephone Etiquette
Dependable and Responsible
Attention to Detail
Timeline
Team Member
Wingstop
01.2023 - Current
Barista/Sales Associate
Barnes & Noble
04.2021 - 01.2023
Contributing Artist
Ether Ha Foundation
03.2021 - 04.2021
Bachelor of Arts - Creative Writing
State University of New York At Oswego
06.2017 - 05.2020