Annie R. Santos
Honolulu
Summary
To continue my career with a company in which I can utilize my skills and gain further experience, thus allowing for mutual growth and success. Compassionate, diligent, and empathetic Care Worker focused on providing optimal support to patients and possesses a caring attitude centered on treating people with dignity. Respectful of others' beliefs and lifestyle. Able to work both independently and collaboratively in a team setting. Open to learning new skills. Punctual in completing tasks. Reliable with fulfilling obligations. Effective in communicating verbally and electronically. Industrious, energetic, enterprising, and goal-oriented.
Overview
16
16
years of professional experience
Work History
Nanny/Adult Caregiver
Self-Employed
07.2011 - Current
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships
- Promoted intellectual development through reading, storytelling, and engaging educational activities
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Enhanced patient well-being by providing compassionate and attentive care.
- Assisted patients with daily living activities for improved quality of life.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
Patient Care Navigator
Dedica Health
07.2023 - 12.2023
- Enhanced patient satisfaction by providing comprehensive care coordination and support
- Streamlined healthcare services by effectively collaborating with interdisciplinary teams
- Reduced clinic and hospital readmissions for patients through proactive follow-up and continuous communication
- Identified potential barriers to care, implementing tailored solutions to improve outcomes
- Improved patient adherence to treatment plans through ongoing support and education efforts.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport within the therapeutic relationship.
- Monitored progress towards identified goals, adjusting care plans as needed based on evolving circumstances.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
Office Manager
Aloha Medical Mission
01.2022 - 07.2023
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Floral Designer
Passion Roots
08.2018 - 04.2019
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements
Restaurant Manager
The Galley By The Sea
10.2013 - 06.2016
- Improved overall customer satisfaction by implementing new service standards and staff training programs
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility
Payroll Processor
Aegis Payroll
01.2010 - 01.2011
- Streamlined payroll processing by implementing efficient software and automating manual tasks
- Reduced errors in payroll calculations by meticulously reviewing timesheets and ensuring accurate data entry
- Ensured timely payments to employees by adhering to strict processing deadlines
- Maintained compliance with federal, state, and local tax laws by staying up-to-date on regulations and conducting regular audits
- Improved employee satisfaction with payroll services by addressing inquiries promptly and providing clear explanations of pay-related issues
- Collaborated with HR staff for seamless onboarding of new hires, ensuring accurate set-up in the payroll system
- Safeguarded confidential employee information through proper storage and handling of sensitive documents
- Facilitated a smooth transition during company acquisitions by integrating new employees into the existing payroll system quickly and accurately
Administrative Assistant
Clay Chapman Iwamura Pulice & Nervell
05.2008 - 11.2009
- Streamlined legal document processing by implementing an efficient filing system and organizational strategies
- Ensured accuracy of legal documents by proofreading, editing, and verifying proper formatting according to court guidelines
- Improved office efficiency through the implementation of administrative systems for tracking deadlines, tasks, and priorities
- Supported attorneys in achieving favorable outcomes for clients by gathering information and organizing exhibits
- Assisted in drafting legal documents under the guidance of supervising attorneys and paralegals
Education
Associate of Applied Science - Medical Office Administration
Heald College
Honolulu, Hawaii05.2014
Science Degree -
Skills
- PROFESSIONAL SKILLS
- Over 20 years in Customer Service
- Medical Office Administration
- Patient Care Navigation
- Typing: 60 words per minute
- 10-key
- Microsoft Office Suite Applications
- PC and Mac proficient
- Conversational Tagalog
Timeline
Patient Care Navigator
Dedica Health
07.2023 - 12.2023
Office Manager
Aloha Medical Mission
01.2022 - 07.2023
Floral Designer
Passion Roots
08.2018 - 04.2019
Restaurant Manager
The Galley By The Sea
10.2013 - 06.2016
Nanny/Adult Caregiver
Self-Employed
07.2011 - Current
Payroll Processor
Aegis Payroll
01.2010 - 01.2011
Administrative Assistant
Clay Chapman Iwamura Pulice & Nervell
05.2008 - 11.2009
Associate of Applied Science - Medical Office Administration
Heald College