Annie Sipaseuth Matthew
Alameda,CA
Summary
Motivated Work Experience Associate offering strong work ethic and positive energy. Expertise in customer service, hospitality, and establishing clientele relationships. Passionate about providing authentic experiences and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Salon Manager/Senior Stylist
James Colgan Salons
09.2015 - Current
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing facilities, organizing inventory, and delegating tasks.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Creative Director/Owner
Untitled Salon
09.2020 - 10.2021
- Monitored industry trends to keep creative materials fresh and engaging.
- Oversee entire operations from creating a strong business acumen to managing facilities such as inventory, break room, bathroom and main salon spaces.
- Organized clientele base while prioritizing high quality customer experience and services through warm welcomes and engaging.
- Maintained overhead expenses and continually drove business profits by forecasting client needs.
- Established relationships with team and clientele by providing high quality services and hospitality.
Head Assistant/Stylist Apprentice
Archer Salon
05.2014 - 07.2015
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Managed team of assistants and corresponded stylist's clientele/schedules.
- Identified opportunities to elevate clientele experience such as tokens of gratitude, changing up refreshments and snacks, etc.
Education
UI/UX Product Design Certificate - UI/UX Product Design
DesignLab
08.2023
Cosmetology License - Cosmetology
Alameda Beauty School
Alameda, CA06.2010
Skills
- Organization
- Management
- Customer Service
- Hospitality
- Staff Collaboration
- Problem-Solving Skills
- Business Strategy Development
- Communication Skills
Timeline
Creative Director/Owner
Untitled Salon
09.2020 - 10.2021
Salon Manager/Senior Stylist
James Colgan Salons
09.2015 - Current
Head Assistant/Stylist Apprentice
Archer Salon
05.2014 - 07.2015
UI/UX Product Design Certificate - UI/UX Product Design
DesignLab
Cosmetology License - Cosmetology
Alameda Beauty School
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