Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annie Spaur

West Des Moines,IA

Summary

Dynamic leader with extensive experience in customer service and sales operations, skilled in leveraging technology to drive results and enhance operational efficiency. Proven ability to utilize advanced operations systems while managing financial transactions with precision and accuracy. Open to remote or hybrid work opportunities, ready to apply skills and expertise in a virtual environment. Committed to maintaining high productivity levels and effective communication while working independently.

Overview

14
14
years of professional experience

Work History

Senior Strategic Client Partner

Yelp
09.2024 - Current
  • Junior Account Executive → Account Executive → Junior Local Client Partner → Local Client Partner → Senior Local Client Partner → Senior Strategic Client Partner
  • Promoted six times within one year for consistently exceeding revenue goals, improving client retention, and demonstrating strong leadership in digital advertising strategy.
  • Achieve Strategic Client Partner status by ranking in the top 30% of the organization during the first full book cycle.
  • Manage a portfolio of strategic partners, driving collaboration and alignment to achieve mutual business objectives and sustained revenue growth.
  • Advise clients on digital marketing best practices, leveraging analytics to optimize ad performance and boost ROI by 20-30% on average.
  • Utilize Salesforce CRM to manage pipelines, track client engagement, and improve forecasting accuracy, resulting in more efficient sales operations.
  • Create and present compelling value propositions for business partners, strengthening collaboration and accelerating revenue opportunities.
  • Analyze market trends and competitor activity to identify new partnership and innovation opportunities in the digital ad ecosystem.
  • Collaborate cross-functionally with sales, marketing, product development, and executive teams to align partnership strategies with business goals and improve upsell effectiveness.
  • Exceed sales quotas and targets through data-driven strategy, territory planning, and consultative selling techniques that improve profitability and client satisfaction.
  • Build and nurture long-term client relationships, focusing on trust, transparency, and measurable advertising outcomes.

Sales Consultant

Bob's Discount Furniture
04.2023 - 04.2024
  • Delivered exceptional customer experiences by providing tailored furniture recommendations, addressing product inquiries, and guiding clients through financing, warranty, and after-sales services.
  • Maintained in-depth product knowledge of furniture materials, construction, and design trends to educate customers and enhance purchasing decisions.
  • Consistently achieved and exceeded monthly sales targets through consultative selling, pre-qualifying customers for financing, and upselling complementary products and accessories.
  • Recognized as a top performer and selected to open a new store as General Manager due to exemplary leadership qualities, sales performance, and ability to mentor and inspire team members.
  • Managed order processing and documentation accurately, coordinated timely deliveries, and conducted post-sale follow-ups to ensure customer satisfaction.
  • Supported merchandising and showroom presentation by creating appealing furniture displays, maintaining accurate pricing, and monitoring inventory levels to communicate restocking needs.
  • Collaborated effectively with team members and management to drive sales goals, improve customer satisfaction, and participate in ongoing product and sales training.

Accounts Receivable & Dispatch

Waste Solutions of Iowa
11.2022 - 04.2023
  • Digitized and maintained accurate records, ensuring compliance with contracts and company policies, improving document accessibility and operational efficiency.
  • Streamlined invoicing processes for multiple asset types, consistently meeting deadlines and ensuring accurate billing and timely payments.
  • Developed and refined SOPs, enhancing consistency and efficiency across sales, AR, and dispatch operations.
  • Delivered exceptional customer service, proactively resolving issues and fostering strong client relationships through effective communication.
  • Optimized team collaboration and logistics, coordinating with Sales, Drivers, and Management to improve route planning, workflow, and operational productivity.
  • Managed multiple priorities with precision, verifying charges, handling diverse payment methods securely, and maintaining detailed financial records to support accounting processes.


Front Office Coordinator

Integrated Physical Therapy
03.2022 - 11.2022
  • Patient Interaction and Customer Service: Greeted patients and assisted with scheduling and insurance inquiries in person and over the phone. Processed intake paperwork, maintaining organized patient charts and appointment schedules.
  • Privacy and Security: Implemented privacy measures to safeguard patient information, including emails, phone numbers, IDs, Social Security numbers, and insurance information. Maintained HIPAA compliance in all correspondence with confidentiality.
  • Data Analysis: Extracted and analyzed data from electronic health records to generate reports on patient demographics, appointment trends, and revenue performance.
  • Insurance Verification and Billing: Verified patients' insurance coverage, explained benefits, and collected payments as needed. Submitted pre-authorizations and tracked authorization status for insurance claims.
  • Administrative Efficiency: Managed payroll for hourly employees, maintained payment logs, collected no-show and late fees, and submitted insurance appeals when necessary to optimize revenue management processes.
  • Technology Proficiency: Utilized Outlook and Google Mail to manage incoming and outgoing faxes, emails, and correspondence with doctors' offices and insurance companies. Maintained company passwords and login information to ensure data security.

Assistant Store Manager

Shag
10.2021 - 03.2022
  • Customer Service Excellence: Greeted customers, addressed their needs promptly, provided product knowledge, signed up customers for loyalty programs, and fostered long-term relationships.
  • Cash Management and POS Operations: Managed cash register POS system, ensured accurate cash transactions, and maintained financial integrity through daily deposits.
  • Inventory Management: Conducted cycle counts, monitored stock levels, initiated orders, received and priced shipments, and organized merchandise displays.
  • Leadership and Team Supervision: Supervised associates, provided guidance, resolved issues, and ensured operational continuity through shift coverage.
  • Loss Prevention and Security: Implemented loss prevention protocols, monitored merchandise, and ensured security of cash safe and premises.

Multi-Site Facilities Cleaning Manager

Blackbird Investments
02.2019 - 10.2021
  • Operations Management: Directed cleaning operations for 13 buildings, ensuring adherence to cleanliness standards, and implemented bi-weekly cleaning regimens for multiple office spaces, maintaining professional appearance.
  • Team Leadership and Supervision: Provided effective leadership to a team of 4 cleaners, ensuring tasks exceeded expectations, and managed crew productivity and adherence to schedules for efficient task execution.
  • Problem-Solving and Adaptability: Addressed operational issues promptly, collaborated with supervisors and maintenance staff, and adapted to changing schedules and client requests to prioritize client satisfaction.
  • Effective Time Management: Prioritized tasks based on urgency, ensuring timely completion of work orders, and coordinated transportation daily for work crew.
  • Resource Procurement and Management: Managed inventory and procured essential cleaning supplies for optimal performance, and maintained accurate records of expenses for financial reporting purposes.
  • Effective Communication: Established clear communication channels with clients to accommodate requests and collaborated with property maintenance staff to address building concerns effectively.

Supervisor of Housekeeping Operations

Courtyard by Marriott
12.2016 - 02.2019
  • Leadership and Team Management: Oversaw and managed a team of 8 or more housekeeping staff at all times, ensuring adherence to cleanliness standards, scheduling, conflict resolution, and maintaining a safe work environment.
  • Organizational and Administrative Skills: Maintained staff files, managed inventory procurement, and facilitated new staff training for optimal performance and guest satisfaction.
  • Customer Service Excellence: Resolved guest issues promptly and professionally, personalizing guest experiences, and ensuring high levels of customer satisfaction.
  • Cross-Functional Collaboration: Assisted in every department, not limited to housekeeping, demonstrating versatility and willingness to support the overall operation of the property.

Overnight Guest Services Coordinator

AmericInn Lodge & Suites
09.2015 - 12.2016
  • Financial Management: Conducted nightly audits and balanced accounts accurately to maintain meticulous financial records and uphold company standards.
  • Hospitality Operations: Managed guest check-in/out procedures with efficiency and professionalism, ensuring a seamless guest experience and resolving inquiries promptly.
  • Customer Service Excellence: Provided exceptional service with a welcoming demeanor, promptly addressing guest issues, and fostering a positive atmosphere to enhance guest satisfaction.
  • Communication and Coordination: Effectively relayed important information to management, contributing to operational effectiveness and informed decision-making processes.

Shift Supervisor

Ragstock
01.2014 - 09.2015
  • Operational Leadership: Oversaw daily operations, including POS transactions, nightly paperwork, cycle counts, and ensured efficient store management.
  • Team Supervision: Directed and supervised shifts of 2 to 3 employees at a time, fostering teamwork, and maintaining productivity.
  • Customer Issue Resolution: Resolved customer issues promptly and effectively, ensuring high levels of satisfaction and retention.
  • Inventory Management: Managed inventory by unloading, tagging, and organizing new orders, optimized store efficiency and organization.

Customer Service Associate

Bruegger's Bagels
02.2012 - 02.2014
  • Cash Handling and POS Operations: Managed cash transactions and operated POS systems efficiently.
  • Issue Resolution: Addressed guest issues promptly and professionally, resolving concerns to ensure a positive dining experience.


Education

Associate's Degree - Photography

DMACC
Ankeny, IA
01.2015

High School Diploma -

Theodore Roosevelt Senior High School
Des Moines, IA
05.2014

Skills

  • Sales expertise & upselling strategies
  • Business to Business Sales
  • Client relationship management
  • Extensive customer engagement (in-person, phone, email, and live chat)
  • Customer issue resolution & escalation
  • Order processing & billing management
  • Accounts receivable & financial oversight
  • CRM proficiency (Salesforce)
  • Microsoft Office Suite & Google Workspace
  • Extensive technical proficiency & information security
  • Extensive Team leadership & operations management (teams of up to 15)
  • HIPPA Compliance
  • Organizational skills & time management
  • Effective communication & public speaking
  • Employee relations & team collaboration
  • Marketing & social media management

Languages

English

Timeline

Senior Strategic Client Partner

Yelp
09.2024 - Current

Sales Consultant

Bob's Discount Furniture
04.2023 - 04.2024

Accounts Receivable & Dispatch

Waste Solutions of Iowa
11.2022 - 04.2023

Front Office Coordinator

Integrated Physical Therapy
03.2022 - 11.2022

Assistant Store Manager

Shag
10.2021 - 03.2022

Multi-Site Facilities Cleaning Manager

Blackbird Investments
02.2019 - 10.2021

Supervisor of Housekeeping Operations

Courtyard by Marriott
12.2016 - 02.2019

Overnight Guest Services Coordinator

AmericInn Lodge & Suites
09.2015 - 12.2016

Shift Supervisor

Ragstock
01.2014 - 09.2015

Customer Service Associate

Bruegger's Bagels
02.2012 - 02.2014

Associate's Degree - Photography

DMACC

High School Diploma -

Theodore Roosevelt Senior High School

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