Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Annie T. Tran

Oakland,CA

Summary

Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of supervising and training in Food industry. Motivated to learn, grow and excel in ALL types of work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
years of professional experience
1
Certification

Work History

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees and developed training manual to use for reference.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated inventory count and supply during shift hours.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

7-eleven
Oakland, CA

Cashier
10.2016 - 11.2017

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Jack In The Box
Oakland, CA

Cashier
02.2013 - 08.2013

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Used POS system to enter orders, process payments and issue receipts.

Jefferson Elementary School District
Oakland , CA

Food Server Assistant
05.2011 - 08.2011

Job overview

  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Trained new staff members on company policies and procedures.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Kim's Total Salon
Sacramento, CA

Custodial Maintenance Worker
03.2011 - 05.2011

Job overview

  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Education

Dewey Academy
Oakland, CA

High School Diploma

Skills

  • Fluent in English and Vietnamese, conversational in Spanish
  • Great Communication
  • Teamwork and Collaboration
  • Written Communication
  • Decision-Making
  • Planning and Coordination
  • Training and Development
  • Flexible and Adaptable
  • Problem-Solving
  • First Aid/CPR
  • Good Telephone Etiquette
  • Clerical Support
  • Organization and Time Management
  • Excellent Communication

Certification

  • Certified 4X Lash Techncian

Timeline

Cashier

7-eleven
10.2016 - 11.2017

Cashier

Jack In The Box
02.2013 - 08.2013

Food Server Assistant

Jefferson Elementary School District
05.2011 - 08.2011

Custodial Maintenance Worker

Kim's Total Salon
03.2011 - 05.2011

Dewey Academy

High School Diploma

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Annie T. Tran