Annie V. Butler
Upper Marlboro,MD
Summary
Cheerful Administrative Assistant with experience handling customer inquiries and requests. Strengths in answering customer questions accurately. Active listener with stellar problem-solving skills and upbeat attitude. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced courthouse environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
25
25
years of professional experience
Work History
Information Assistance
SCSEP
Camp Springs, MD
05.2022 - Current
- Greeted visitors and answered phone calls to provide assistance and general information.
- Responded to online or telephone requests for information and assistance.
- Responded to requests for information and assistance from present guests and via telephone.
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Documented client records and information.
Customer Service Cashier
Safeway
Lanham, MD
10.1998 - 12.2021
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Balanced cash drawers at the end of each shift.
- Followed established loss prevention procedures when dealing with suspicious customers.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Spingarn High School
Washington DCSkills
- Confidentiality and Data Protection
- Reliability
- Decision-Making
- Problem-Solving
- Word Processing
- High Volume Phone Inquiries
- Confidentiality
- Report Preparation
- Document Retrieval
- Sensitive Material Handling
- Customer Service
- Data Entry
- Excellent Communication
- Multi-Line Phone Systems
Timeline
Information Assistance
SCSEP
05.2022 - Current
Customer Service Cashier
Safeway
10.1998 - 12.2021
High School Diploma -
Spingarn High School
Similar Profiles
Cathrine Marie SaenzCathrine Marie Saenz
Administrative Assistant at SCSEPAdministrative Assistant at SCSEP
JUANITA WILLIAMSJUANITA WILLIAMS
Office Assistant (Paid Training) at AARP SCSEPOffice Assistant (Paid Training) at AARP SCSEP
Samantha Mosley-BallSamantha Mosley-Ball
Customer Service Representative at SER-SCSEPCustomer Service Representative at SER-SCSEP
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Janese TaylorJanese Taylor
Medical Transportation Driver at Ride 4 HealthMedical Transportation Driver at Ride 4 Health