Annifer Flores
Fort Worth,TX
Summary
Knowledgeable professional with 9 plus years of experience in a medical setting. From documenting patient visits, scheduling appointments and verifying insurance in a medical office to handling the SOPs for FDA audits in a medical technology company.
Overview
1
1
Language
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Operations Supervisor
Legacy Medical Consultants
Fort Worth, Texas
09.2022 - 11.2026
- Acted as the primary contact for invoicing inquiries from clients and sales representatives, providing timely resolutions.
- Facilitated accurate commission payment processing, enhancing financial operations.
- Guided clients in navigating the payment portal, improving user experience and satisfaction.
- Promoted to contact administrator, ensuring new or updated contracts were input correctly across all systems.
Medical Front Office Receptionist
Cook Children's Medical Center
Fort Worth
09.2019 - 09.2022
- Coordinated patient scheduling with orthopedic providers at multi-specialty clinic based on imaging and medical records.
- Delivered excellent customer service through in-person, telephone, and online interactions.
- Streamlined communication between patients and insurance providers to resolve queries efficiently.
- Maintained HIPAA privacy standards in busy front office operations.
- Trained team members on office procedures and patient service.
- Resolved workflow issues with billing and support staff.
Medical Transcriptionist
LoneStar Orthopedics
Fort Worth, TX
04.2016 - 07.2019
- Transcribed the physician/ patient interaction including past medical history, the physical examination, plan of care, and the physician’s radiograph interpretation into the electronic health record.
- Achieved accurate documentation of patient interactions through proficient typing skills.
- Communicated effectively with healthcare team to maintain accuracy of patient records.
Education
Bachelor of Science - Biology
Angelo State University
San Angelo, TX 08.2011 - 12.2015
Skills
- Commission management
- Contract management
- Attention to detail
- Effective communication
- Customer relations
- Invoicing management
Languages
Spanish
Professional
Timeline
Operations Supervisor
Legacy Medical Consultants
09.2022 - 11.2026
Medical Front Office Receptionist
Cook Children's Medical Center
09.2019 - 09.2022
Medical Transcriptionist
LoneStar Orthopedics
04.2016 - 07.2019
Bachelor of Science - Biology
Angelo State University
08.2011 - 12.2015