Anniina Burnim
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Finesse handling front office operations. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Unidine
05.2022 - 08.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers and answered inquiries regarding menu items and specials.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
LNA
RiverWoods At Exeter - The Boulders
01.2023 - 03.2023
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of 20+ residents under long-term care.
Assistant Front End Manager
Market Basket
08.2020 - 05.2022
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained transaction security by verifying payment cards against identification.
Education
High School Diploma -
Exeter High School
Exeter, NH06.2023
Skills
- Ingredient Restocking
- Proper Storage Procedures
- Schedule Management
- Patient Care
- Dietary Restrictions
- Attentive Service
- Hospital Standards
- Cash Register Operations
- Food Handling Standards
- Nursing Assistance
- Resident Care Standards
- Nursing Staff Management
Languages
Finnish
Native or Bilingual
Timeline
LNA
RiverWoods At Exeter - The Boulders
01.2023 - 03.2023
Food Service Worker
Unidine
05.2022 - 08.2023
Assistant Front End Manager
Market Basket
08.2020 - 05.2022
High School Diploma -
Exeter High School