Annika DeFino
Forney
Summary
Behavioral health professional with strong foundation in applied behavior analysis and client support. Proven ability to implement effective behavior intervention strategies and contribute to meaningful client outcomes. Known for collaborative efforts in team settings and adaptability to evolving client needs. Skilled in data-driven decision-making and maintaining supportive therapeutic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Board Certified Behavior Analyst
Action Behavior Centers
09.2025 - Current
- Developed and implemented individualized treatment plans for clients with behavioral challenges.
- Conducted functional behavior assessments to identify triggers and interventions for maladaptive behaviors.
- Monitored client progress through data collection and analysis, adjusting strategies as needed for effectiveness.
- Advocated for clients' needs during team meetings, ensuring alignment on treatment goals and approaches.
- Increased client engagement by utilizing evidence-based instructional strategies and naturalistic teaching techniques.
Barista Trainer
Starbucks
07.2024 - 08.2024
- Provided customer service and was involved in training new team members each month
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average annually
- Completed a course on barista skills, integrating learned techniques into daily practices to enhance efficiency
- Maintained a clean and professional appearance
Direct Support Professional
Shine Bright Care
05.2020 - 08.2020
- Educated clients concerning their disability and the proper care and treatment for their condition
- Handled all direct issues in a timely professional, and courteous manner
- Portrayed a clear image of the company to the public and media, ensuring the company positive reputation
- Research conflicts with customers and the management team in a professional and courteous manner
Senior Manager
McDonald's
10.2016 - 05.2020
- Developed relationship with staff members, and assisted existing staff in their career development
- Executed company policies, procedures and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained a clean and safe work environment, resulting in reduction in complaints filed with management and increase crew satisfaction.
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Communicated upper management of what was needed to
Education
High school diploma - undefined
West anchorage high school
Anchorage, AK05.2019
Skills
- Management Experience
- Problem solving
- Communication
- Leadership
- English
- Time management
- Caregiving
- Home care
- Microsoft excel
- Customer service
- Cash handling
- Problem-solving
- Friendly and outgoing
- Social skills development
- Incidental teaching
- Reinforcement strategies
- Data collection
Certification
- BCBA - Board Certified Behavior Analyst
Timeline
Board Certified Behavior Analyst
Action Behavior Centers
09.2025 - Current
Barista Trainer
Starbucks
07.2024 - 08.2024
Direct Support Professional
Shine Bright Care
05.2020 - 08.2020
Senior Manager
McDonald's
10.2016 - 05.2020
High school diploma - undefined
West anchorage high school