Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annika Doezema

Marne

Summary

Dynamic and detail-oriented professional with experience at FedEx Ground, excelling in time management and team collaboration. Proven track record of exceeding customer expectations and ensuring package integrity. Skilled in problem-solving and maintaining high standards of service, consistently achieving top feedback ratings and repeat customers.

Overview

6
6
years of professional experience

Work History

Package Handler

Fedex Ground
Walker
07.2021 - Current
  • Scanned packages using handheld devices to track inventory accurately.
  • Loaded and unloaded packages from delivery trucks and conveyor belts.
  • Sorted packages by destination to ensure efficient processing.
  • Monitored package integrity to identify damages or discrepancies promptly.
  • Stacked boxes onto pallets in an efficient manner.
  • Followed safety protocols to maintain a safe working environment for all staff.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Aldi

Aldi
Comstock Park
06.2021 - 02.2022
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Instacart Shopper

Instacart
Grand Rapids
11.2020 - 07.2021
  • Selected items efficiently from customer orders.
  • Communicated effectively with customers to confirm order details and preferences.
  • Packaged groceries carefully to ensure safe delivery and customer satisfaction.
  • Navigated stores quickly to locate products and minimize shopping time.
  • Collaborated with store staff to resolve inventory discrepancies or product availability issues.
  • Managed time effectively to meet delivery schedules while ensuring accuracy in orders.
  • Delivered groceries on time according to company standards for customer satisfaction.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.

Shipt Shopper

Shipt
Grand Rapids
01.2020 - 10.2020
  • Selected and gathered grocery items based on customer orders.
  • Ensured timely delivery of groceries to customer locations.
  • Communicated with customers regarding order updates and substitutions.
  • Maintained a clean and organized workspace while shopping.
  • Provided excellent customer service during every interaction.
  • Ensure that all food is handled properly according to safety guidelines.
  • Inspect expiration dates on products before delivering them to customers' homes.
  • Communicate efficiently with customers about their orders.
  • Process returns as needed while adhering to company guidelines.
  • Meet deadlines for assigned tasks while maintaining high standards of work quality.

Education

High School Diploma -

West Catholic Highschool
Grand Rapids, MI
06-2020

Skills

  • Time management
  • Attention to detail
  • Team collaboration
  • Task prioritization
  • Problem solving
  • Interpersonal skills

Languages

Spanish
Limited

Timeline

Package Handler

Fedex Ground
07.2021 - Current

Aldi

Aldi
06.2021 - 02.2022

Instacart Shopper

Instacart
11.2020 - 07.2021

Shipt Shopper

Shipt
01.2020 - 10.2020

High School Diploma -

West Catholic Highschool

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