Annika Horkey
Cannon Falls,MN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Lindell Heating And Air
10.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative
Gemini Inc
09.2018 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Spa Manager
Massage Envy
08.2012 - 08.2018
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Generated reports to track spa performance and make recommendations for improvement.
Education
Certificate - Skin Care
Scot Lewis Schools
Plymouth, MN2016
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.1996
Skills
- Customer Service
- Employee Supervision
- Billing
- Workforce Management
- Office Management
- Contract Administration
- Bookkeeping
- Expense Reporting
- Scheduling
- Payroll and Budgeting
- Credit and Collections
- Excellent Multi-Tasking Ability
Timeline
Office Manager
Lindell Heating And Air
10.2022 - Current
Customer Service Representative
Gemini Inc
09.2018 - 10.2022
Spa Manager
Massage Envy
08.2012 - 08.2018
Certificate - Skin Care
Scot Lewis Schools
High School Diploma -
Robbinsdale Cooper Senior High School