Annika King
St. Petersburg,FL
Summary
A skilled individual and experienced general manager with a strong focus on customer service, team development, and achieving sales goals. Seeking a challenging position where I can utilize my extensive product knowledge, problem-solving abilities, and leadership skills to contribute to the success of a reputable establishment.
Overview
11
11
years of professional experience
Work History
Bartender
Toasted Monkey
St. Pete Beach, FL
02.2020 - Current
- Demonstrate exceptional product knowledge and provide excellent customer service in a team-oriented atmosphere.
- Create a welcoming and enjoyable guest experience by delivering high-quality beverages and maintaining a friendly and engaging demeanor.
- Train new team members on bartending techniques, customer service protocols, and product knowledge to ensure a cohesive team environment.
- Solve customer issues and complaints effectively and efficiently, ensuring a positive resolution and maintaining customer satisfaction.
Bartender
The Original Crabby Bills
Indian Rocks Beach, FL
08.2018 - 01.2020
General Manager, Trainer, and Recruiter
Maurices
Lapeer, MI
11.2012 - 06.2018
- Successfully managed daily operations of the restaurant, including sales, staffing, and customer service.
- Developed and implemented effective business plans to drive sales and achieve target goals.
- Conducted training programs to onboard and develop new team members, ensuring a knowledgeable and motivated staff.
- Recruited and hired new team members, maintaining a high level of talent within the organization.
- Collaborated with corporate headquarters on business development initiatives to improve overall performance.
Education
BBA - Management, International Business, Communications
Saginaw Valley State University
Saginaw, MN05.2010
High School Diploma -
Meridian High School
Sanford, MI05.2006
Some College (No Degree) - Pre Nursing
Michigan State University
East Lansing, MISkills
- Experience in the Oil and Gas Industry Operations and Processing Manager with projects in the Middle East and Singapore
- Excellent customer service skills, ensuring a positive guest experience and customer satisfaction
- Ability to thrive as an individual and also in a team-oriented atmosphere, fostering collaboration and positive working relationships
- Experience in training and developing new team members, ensuring a knowledgeable and skilled staff
- Strong sales skills and ability to meet and exceed sales goals
Timeline
Bartender
Toasted Monkey
02.2020 - Current
Bartender
The Original Crabby Bills
08.2018 - 01.2020
General Manager, Trainer, and Recruiter
Maurices
11.2012 - 06.2018
BBA - Management, International Business, Communications
Saginaw Valley State University
High School Diploma -
Meridian High School
Some College (No Degree) - Pre Nursing
Michigan State University
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