Serves as a first point of contact for prospective and current residents, practicing active listening and clear communication to understand client needs and concerns
Appointed Community Assistant of the Year in 2025 for exceptional work
Maintain detailed records and handle sensitive information with accuracy and confidentiality
Resolve conflicts and de-escalate situations calmly and effectively with compassionate care
Volunteer
M Health Fairview University of Minnesota Medical Center
Minneapolis, United States
02.2024 - Current
Completed 100 hours of volunteer work
Assist patients, visitors, and clinical staff across hospital units by providing transport support
Deliver supplies, specimens, and equipment to appropriate departments
Build trust and confidence during patient and visitor interactions by practicing Patient Centered Care
Comply with standards regarding HIPAA and patient privacy regulations
Collaborate with nurses and support staff to identify non-clinical patient needs to improve the overall care experience
Child Care Provider
Private Family
10.2020 - 07.2023
Support cognitive, emotional and social development of children through daily routines, structured play, and open communication
Applied principles of child psychology to encourage emotional regulation, secure attachment and positive behaviors
Managed high-responsibility tasks with attention to safety, emotional stability, and trust building
Restaurant Server
Skyline Social and Games
Hermantown, United States
10.2020 - 07.2023
Managed a section of the restaurant efficiently and effectively, resulting in an increase in customer satisfaction ratings
Developed strong relationships with customers by providing excellent customer service, resulting in an increase in repeat business
Demonstrated knowledge of restaurant policies and procedures, resulting in improved operational efficiency
Education
Bachelor of Arts - Developmental Psychology
University of Minnesota-Twin Cities
Minneapolis, United States
05.2026
Skills
Patient Centered Care
Determination
Customer service
Emotional Intelligence
Timeline
Volunteer
M Health Fairview University of Minnesota Medical Center
Community Assistant at Article Student Living, Station At Five Points Apartment ComplexCommunity Assistant at Article Student Living, Station At Five Points Apartment Complex