Annika Lundell
Duluth,Minnesota
Summary
Leading and encouraging staff to be organized and efficient. Taking responsibility for opening and closing building and organizing cash sales at the end of a work day as well as taking inventory of products. Dedicated to complete as much learning as possible for company policies.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Mann Theaters
03.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Customer Service Associate
Walgreens
12.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Nursing
College of Saint Scholastica
Duluth, MN12.2025
High School Diploma -
Hibbing High School
Hibbing, MN06.2022
Skills
- Time Management
- Shift Coverage
- Staff Training
- Closing Oversight
- Overseeing Employees
- Policy Administration
- Staff Development
Timeline
Customer Service Associate
Walgreens
12.2020 - 02.2021
Assistant Manager
Mann Theaters
03.2020 - Current
Bachelor of Science - Nursing
College of Saint Scholastica
High School Diploma -
Hibbing High School