Annika Olson
Sturgeon Bay,WI
Summary
Hospitality and customer experience professional with a background in front-of-house service, retail support, and digital marketing. Brings a strong mix of guest service, visual content creation, and communication skills to create welcoming experiences, support promotions, and help keep teams organized in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Digital Marketing Intern
Compass Group USA
Minneapolis, Minnesota
08.2026 - Current
- Assisted in the development of digital marketing campaigns for clients, including email and social media.
- Prepared visual assets using Canva and Adobe tools for digital posts.
- Contributed to Compass Group USA dining marketing through targeted social media content creation.
- Developed marketing graphics for Compass Group USA using Canva and Adobe tools to enhance brand visibility.
- Produced weekly newsletters highlighting upcoming events and activities for students to increase engagement.
Server/Bartender
Blarneys Pub & Grill
Minneapolis, Minnesota
09.2025 - Current
- Provided attentive, friendly guest service, fostering positive dining experiences.
- Suggested menu items and drinks to support guest satisfaction and boost sales.
- Managed multiple tables at once, keeping orders accurate and timely.
- Cultivated repeat business through friendly interactions and attentive service during regular shifts and high-volume events.
- Served private parties and special events with personalized attention, helping create memorable guest experiences.
- Assisted with gameday service for large crowds, ensuring efficiency and a fun, welcoming atmosphere.
Sales Associate
June Landing
Fish Creek, Wisconsin
06.2026 - 08.2026
- Provided friendly and personalized customer service to help shoppers find products that matched their style and needs.
- Guided customers through fitting rooms, provided tailored product recommendations, and facilitated informed purchase decisions.
- Operated the cash register, processed transactions, and handled returns and exchanges.
- Collaborated with team members to meet daily sales goals and enhance overall customer experience.
- Organized and restocked merchandise to maintain an attractive and well-stocked sales floor.
- Designed and set up visually appealing displays to highlight new arrivals and promotions, increasing customer engagement.
- Maintained store cleanliness and ensured a welcoming shopping environment.
- Assisted with inventory management, including receiving shipments and tracking stock levels.
Server/ Bartender/ Hostess
Island Fever Rum Bar & Grill
Jacksonport, Wisconsin
05.2023 - 08.2026
- Delivered front-of-house service as a server, bartender, and hostess, ensuring smooth operations across all roles.
- Delivered friendly, attentive service in fast-paced, casual dining settings, ensuring guests felt welcome and well cared for
- Recommended menu items and drinks to enhance guest experiences and increase sales.
- Remembered regular guests' names, creating a personalized experience that encouraged repeat visits and built loyalty.
- Assisted with inventory and restocking of supplies to maintain operational readiness during peak service times.
- Tracked and monitored merchandise and promotional items to facilitate effective sales and inventory management.
- Created visually appealing signs and displays for special events and promotions to attract guest attention and enhance overall experience.
Retail Associate
University of Minnesota Bookstore
Minneapolis, Minnesota
01.2024 - 05.2026
- Assisted students and customers in locating textbooks and merchandise, enhancing their shopping experience.
- Resolved customer questions about orders, pricing, and product locations.
- Collaborated with coworkers across multiple stores to efficiently fulfill special and balloon orders, ensuring customer satisfaction.
- Restocked shelves and organized stockroom inventory by department.
- Maintained store appearance through stocking shelves, organizing merchandise displays, and cleaning counters, contributing to a welcoming shopping environment.
- Processed inter-store transfer orders to manage inventory effectively. between multiple campus stores.
Server
Morning Glory
Sturgeon Bay, Wisconsin
09.2022 - 03.2023
- Managed multiple tables during high-traffic mornings and weekend rushes, ensuring accuracy in orders and timely service.
- Provided fast, friendly service in busy breakfast and lunch café, contributing to positive guest experiences.
- Fostered connections with regular guests by remembering their names and preferences. with regular guests by remembering names and preferences, encouraging repeat visits.
- Ensured clean, organized front-of-house, fostering a welcoming environment for guests.
Retail Associate
Ecology Sports
Sister Bay, Wisconsin
04.2022 - 09.2022
- Assisted customers in selecting outdoor gear and apparel
- Processed sales and returns efficiently, maintaining accuracy and smooth checkout operations.
- Managed inventory and restocked merchandise to optimize organization and accessibility of products.
- Supported high-traffic periods during the summer season, keeping customer flow organized and service fast.
- Maintained clean and organized dressing rooms to support positive shopping experiences and facilitate quick turnover during peak periods.
- Styled mannequins with seasonal apparel and created displays reflecting current fashion and outdoor trends to enhance visual appeal and draw customer interest.
Hostess
Sonny's Pizzeria
Sturgeon Bay, Wisconsin
05.2017 - 10.2021
- Greeted and seated guests efficiently, maintaining a welcoming atmosphere and smooth front-of-house operations.
- Managed waitlists and reservations, optimizing table turnover during busy lunch and dinner shifts
- Coordinated with servers and kitchen staff to ensure timely and accurate service.
- Organized front-of-house areas and supported takeout orders to enhance guest experience.
- Prepared for special events and private parties, creating memorable dining experiences.
Dock Hand
Skipper Buds
Sturgeon Bay, Wisconsin
05.2022 - 09.2021
- Assisted boaters with docking, launching, securing vessels, ensuring safety and facilitating smooth marina operations.
- Supported daily marina operations during peak summer months, contributing to seamless service for all guests.
- Conducted routine inspections of boats and equipment to prevent issues and maintain safety standards.
- Maintained clean and organized dock areas, bathrooms,pool area, and laundry room by improving guest experience and operational efficiency.
- Provided assistance and information to marina visitors, enriching their overall experience.
Education
Undergraduate - Strategic Communication- PR & Advertising Major
University of Minnesota
Minneapolis, Minnesota10-2026
Undergraduate - Pre Interior Design
Iowa State University
Ames, Iowa05-2024
HighSchool -
Sturgeon Bay High School
Sturgeon Bay, Wisconsin05-2023
Skills
- PROFESSIONAL SKILLS
- Hospitality & Guest Experience Digital Campaign Strategy Customer Service Client Relations Public communication Content Strategy Digital Content Creation Video Marketing Market Analysis Team Collaboration Project Management
- Digital marketing
- Social media management
- TECHNICAL SKILLS
- Photoshop Illustrator Canva InDesign Social Media Marketing
- Content creation
- Email marketing
PROFESSIONAL DEVELOPMENT
- Consumers of Design University of Minnesota, Minneapolis, Minnesota 2026
- Media Design University of Minnesota, Minneapolis, Minnesota 2026
Refrences
Chase Bjarnarson
- Owner of Island Fever Rum Bar & Grill
- (920)-535-0222
- ChaseatJJ@gmail.com
Caragan Olles
- Owner of June Landing
- (920)-471-2825
- shopjunelanding@gmail.com
Timeline
Digital Marketing Intern
Compass Group USA
08.2026 - Current
Sales Associate
June Landing
06.2026 - 08.2026
Server/Bartender
Blarneys Pub & Grill
09.2025 - Current
Retail Associate
University of Minnesota Bookstore
01.2024 - 05.2026
Server/ Bartender/ Hostess
Island Fever Rum Bar & Grill
05.2023 - 08.2026
Server
Morning Glory
09.2022 - 03.2023
Dock Hand
Skipper Buds
05.2022 - 09.2021
Retail Associate
Ecology Sports
04.2022 - 09.2022
Hostess
Sonny's Pizzeria
05.2017 - 10.2021
Undergraduate - Strategic Communication- PR & Advertising Major
University of Minnesota
Undergraduate - Pre Interior Design
Iowa State University
HighSchool -
Sturgeon Bay High School