Annika O'Rourke

•Provides administrative support for surgical scheduling by accurately scheduling appointments, referrals, and ancillary studies

•Optimizes and organize surgical scheduling between operating room and surgical department

•Coordinates and completes department disability forms by reviewing EMR data to obtain necessary information

•Uses effective communication skills in patient interactions both in person and on the phone
•Accurately books appointments and relays information to patients including appointments within the department, ancillary testing and referrals to other facilities
•Accurately includes instructions to patients regarding preparations for testing/procedures and directs phone calls as necessary to nursing staff or take adequate concise messages and tasking within the EMR

•Performs a broad range of duties and have the ability to prioritize workload demands within the department

•Demonstrates ability to work well as a member of a team and respond calmly and effectively in a fast-paced environment

•Maintains provider schedules to include reminder calls to patients, cancellations and rescheduling of appointments for provider illness, vacation etc.
• Maintains current knowledge of insurance specifications and requirements (i.e. necessity for referrals, pre-certifications for exams and procedures, etc.)
• Resource person for patients and phone staff, performing excellent customer service at all times
• Complies with all DH-K and departmental policies and procedures
• Performs other duties as appropriate or assigned

•Greeted and checked patients in and out in a friendly and timely manner
•Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
• Scheduled appointments for patients
• Scheduled testing providers requested for their patients
•Complied with privacy and confidentiality policies when
communicating with callers and guests
•Documented and communicated actions and continuing needs to support continuity among work teams
• Obtained medical records for patients for continued care
• Kept reception and common areas clean and tidy
•Displayed pleasant and professional voice and demeanor, positively representing organization

•Interviewed applicants for employment, hiring decisions and trained new staff in job functions
• Oversaw visual merchandising and displays to appeal to shoppers
•Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
•Managed product inventory projecting demand for popular items based on sales reports
•Advanced from part-time customer associate to store manager in four years.

•Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
• Open and closed store and set up each day's operation
•Greeted customers, sometimes by name and created a welcoming environment
•Recognized for excellence in building and motivating team members
•Oversaw store operating budget,product inventory, purchasing decisions and sales development strategies
•Reversed poor performing store by revising systems, processes,training programs and personnel

• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Greeted customers
• Helped customers with any questions they have
• Helped customers find what they are looking for
• Maintained cash drawer
• Checked out customers in a friendly and timely manner
• Sold Lottery/Scratch tickets
• Stocked shelves
• Helped maintain a clean store
• Answered the phone
• Take customer orders

• Provided excellent customer service
• Opened and closed the store
• Learned how to use different programs
• Counted cash drawers and made bank deposits
• Supervised Cashiers and Laborers
• Cashed out cashiers
• Helped with ordering wine
• Received and stocked items
• Operated and maintained Lottery machine
• Maintained a clean and well stocked store

• Greeted customers
• Helped customers with any questions
• Helped customers find what they are looking for
• Maintained cash drawer
• Checked out customers in a friendly and timely manner
• Sold Lottery/Scratch tickets
• Stocked shelves
• Helped maintain a clean store
• Answered the phone
• Take customer orders

• Answered and managed incoming and outgoing calls while recording accurate messages
• Respond to emails/messages
• Posted work production
• Receive and process cash/check/credit-card payments
• Schedule and routed 5-7 technicians
• Supervised technicians while out in the field
• Maintained cash drawer
• Scheduled sod and hydro-seed jobs
• Worked with vendors and local landscapers
• Greeted customers
• Maintained a clean and orderly office
• Managed office supplies, vendors, organization and upkeep
• Screened applicant resumes and coordinated both phone and in-person interviews
• Organized all new hire, security and temporary paperwork

• Consistently provided professional, friendly and engaging service
• Promoted items on beverage lists and restaurant specials
• Took customer orders in a timely manner
• Served food and drinks
• Maintained "cash bank"
• Restocked and cleaned items throughout each shift
• Worked with other servers and/or hostess when restaurant got busy
• Trained new employees

• Provided excellent and friendly customer service
• Greeted customers in a timely manner.
• Took and served drink and food orders in a timely manner
• Served drinks in the bar on weekends
• Restocked, cleaned and food prep throughout shifts
• Top trainer for new hires
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests