Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Annika Patterson

Annika Patterson

Anderson,IN

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2025 - Current
  • Led store operations and supported team success during shifts.
  • Trained new employees and ensured consistency in service quality.
  • Managed inventory, handled cash, and resolved customer issues effectively.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced processes by pinpointing bottlenecks and solving them

Substitute Teacher, K-12

South Madison Community Schools
12.2023 - Current
  • Provided classroom instruction and maintained order in the absence of regular teachers.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed provided lesson plans and adapted to various grade levels.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom engagement by incorporating hands-on activities and group projects.

Barista Trainer

Starbucks
01.2024 - 03.2025
  • Crafted quality drinks and maintained a welcoming environment.
  • Trained new baristas with positive reinforcement and monitored their progress while celebrating achievements
  • Managed cleanliness and inventory levels during shifts.
  • Handled cash and processed payments accurately to avoid errors.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Manager

MyTime Fitness
11.2023 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Oversaw front desk operations and childcare center activities.
  • Managed memberships, handled billing, and maintained client records.
  • Ensured cleanliness and smooth daily operations.
  • Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.

Sales Representative

Cowpokes Work & Western
07.2022 - 08.2023
  • Assisted customers with product selections and purchases.
  • Handled inventory and restocked merchandise.
  • Maintained store appearance and processed transactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

To-Go Specialist

Texas Roadhouse
06.2021 - 07.2022
  • Processed takeout orders and ensured timely pickup.
  • Handled payments and organized orders accurately.
  • Provided excellent customer service and maintained order accuracy.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.

Education

Undergraduate in Business - Business Administration

Ball State University
Muncie, IN
05-2027

High School Diploma -

Lapel Sr High School
05.2023

Associate of Science - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2026

Skills

  • Communication Skills
  • Problem Solving
  • Leadership experience
  • Cash Handling
  • Customer Service
  • Sales
  • Policy Implementation
  • Workforce Management
  • Staff Training and Development
  • Conflict resolution techniques
  • Inventory management
  • Hardworking and Reliable

Interests

Outside of work, I am passionate about continuous personal and professional growth. I enjoy engaging in leadership and team-building activities, often taking initiative in collaborative settings. I have a strong interest in education and youth development, which aligns with my work as a substitute teacher. I also value communication and am actively developing skills that enhance customer relations and organizational efficiency. My adaptability and enthusiasm extend to independent projects and volunteer efforts that allow me to give back to my community while refining my problem-solving and interpersonal skills.

Timeline

Shift Supervisor

Starbucks
03.2025 - Current

Barista Trainer

Starbucks
01.2024 - 03.2025

Substitute Teacher, K-12

South Madison Community Schools
12.2023 - Current

Manager

MyTime Fitness
11.2023 - 03.2025

Sales Representative

Cowpokes Work & Western
07.2022 - 08.2023

To-Go Specialist

Texas Roadhouse
06.2021 - 07.2022

Undergraduate in Business - Business Administration

Ball State University

High School Diploma -

Lapel Sr High School

Associate of Science - Business Administration

Ivy Tech Community College of Indiana

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