Annika Redemann
Phoenix,AZ
Summary
Being highly approachable and easy to talk to makes a great combination for an experienced, successful salesmen. Proven record of having high sales in every environment I have been placed into makes me a great candidate for any position. Learning how to strategically direct customers towards what they want without being too forceful and allowing them to make the decision on their own is what has made me successful in each business I have worked with. The use of social media has bettered me as an employee by forcing me to learn the deals and specials everywhere I go. I am quick on my feet being the first person to acknowledge customers when they walk in the front door and am knowledgeable to answer any questions customers may have. I can operate under pressure with ease and thrive in every environment I have been placed into.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Manager
YouFit Gyms
10.2023 - Current
- Trained employees on general procedures, gym rules and duties while offering insight and providing positive feedback.
- Generated leads through sales promotions and word-of-mouth.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Reported issues to higher management with great detail.
Client Specialist
Milan Laser Hair Removal
11.2021 - 10.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services while also creating welcoming, positive experiences.
- Interact with team members to ensure client satisfaction and use of communication with team members to secure upsells.
- Perform day to day operations making sure the clinic runs smoothly by assisting managers in closing sales, making sure the providers are supported in their duties, ordering monthly marketing and clinic supplies, and keeping the clinic sanitary up to medical standards.
- Surpassed sales goals through implementation of effective marketing strategies and creating opportunities by interactions with every client.
- Train new staff members on operational duties, educating them on all of the company policies, and helping to instill confidence in talking to clients ensuring positive experiences for all.
- Yielding 10 calls per day on average, exceeding over 50 calls per day during busy months.
Sales Associate
Condon Jewelers
08.2021 - 11.2021
- Organized 12+ racks and shelves to maintain store visual appeal.
- Provided positive first impressions to welcome existing and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Changed watch batteries and cleaned jewelry while aiding other sales associates to lock in purchases.
- Prepared hundreds of merchandise for sales floor by pricing and tagging each item individually..
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
Waitress/Bartender
Legends Sports Bar And Grill
06.2021 - 08.2021
- Knowledge of menu items and flavors, helps to enable customers to make personal decisions based on taste and interest.
- Served 1 to 6 tables at once while maintaining customer satisfaction with timely check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas sanitary.
- Used cash registers and credit card machines to cash out customers.
Bartender
The French Quarters
08.2020 - 08.2021
- Kept bar presentable, clean, and well-stocked to meet all customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ran social media pages to bring awareness to any new or existing patrons of the deals and specials that were offered.
- Conducted opening and closing tasks of the P.O.S. systems to maintain cash balances at all times.
- Serviced upwards of 100 people per night.
Family Care Specialist
Family Services Of Northeast Wisconsin
10.2018 - 03.2020
- Administered medication to clients while working with healthcare teams to adjust care plans.
- Effectively communicated with clients and their families to confirm weekend activities and schedule pick up/drop off times.
- Considered needs and behaviors of specific clients based on age and health history in individualized care.
- Documented clients behavior hour by hour to keep treatment plans accurate and to update if needed.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Responsible for at most 4 clients per weekend, establishing a environment safe for all.
Kolf Building Manager
UW Oshkosh
09.2018 - 10.2019
- Worked closely with employees to build a schedule that worked with everyone's personal lives effectively.
- Managed and scheduled activities happening throughout the building such as team practices, games, and routine cleanings.
- Helped out with events to ensure operations went smoothly from start to finish.
- Inspected grounds and facilities to identify necessary repairs.
- Locked the building at closing time and worked with building security to make sure no one was in the building after hours.
Receptionist
Pavana Salon And Spa
07.2017 - 04.2019
- Greeted and checked in customers and confirmed future appointments, and updated client records.
- Oversaw inventory activities, including supply stocking or re-stocking.
- Kept reception area clean and neat to give customers positive first impression.
- Answered upwards of 20 customer calls per day about products and services, helped locate merchandise and promoted key items to increase interest.
- Helped eliminate potential theft of products by providing exceptional guest service and maintaining awareness while on sales floor.
- Informed customers of current promotions, events and services to boost overall sales.
Shift Supervisor
Papa Murphy's Take And Bake Pizza
06.2016 - 09.2018
- Operated register to process payments and collect cash payment for order totals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Monitored and trained staff members on their actions for safety, and sanitation.
- Delegated daily tasks and responsibilities
- Completed upwards of 150 pizzas per day during regular months, during special sale months over 300 pizzas per day were completed.
Education
Some College (No Degree) - Public Relations, Advertising, And Applied Communication
University of Oshkosh - Wisconsin
Oshkosh, WIHigh School Diploma -
Neenah High School
Neenah, WI05.2018
Skills
- Use of social media professionally to promote deals and to intrigue new and existing customers
- Excellent time management to keep operations flowing steadily
- Quick on my feet to serve as many people at once by multitasking while still making sure each order is correct
- Quick to learn new skills in order to better myself overall as well as become a better employee
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Upselling Products and Services
- Leadership abilities
- Team Training and Mentoring
- Excellent telephone skills
- Learning Spanish
Certification
- Licensed Bartender - 2020-2023
Timeline
Front Desk Manager
YouFit Gyms
10.2023 - Current
Client Specialist
Milan Laser Hair Removal
11.2021 - 10.2023
Sales Associate
Condon Jewelers
08.2021 - 11.2021
Waitress/Bartender
Legends Sports Bar And Grill
06.2021 - 08.2021
Bartender
The French Quarters
08.2020 - 08.2021
Family Care Specialist
Family Services Of Northeast Wisconsin
10.2018 - 03.2020
Kolf Building Manager
UW Oshkosh
09.2018 - 10.2019
Receptionist
Pavana Salon And Spa
07.2017 - 04.2019
Shift Supervisor
Papa Murphy's Take And Bake Pizza
06.2016 - 09.2018
Some College (No Degree) - Public Relations, Advertising, And Applied Communication
University of Oshkosh - Wisconsin
High School Diploma -
Neenah High School