Stefan Eckel
Flagstaff,AZ
Summary
Analytical professional with a proven track record in the insurance investigation field. Recognized for high productivity and efficient task completion, consistently achieving optimal results in claim evaluation, fraud detection, and regulatory compliance. Strong communication, problem-solving, and decision-making skills, leading to consistent successful navigation of complex cases. Committed to driving operational improvements and leading initiatives that elevate organizational standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Manager
Sodexo
Flagstaff, AZ
12.2024 - Current
- Oversee quality assurance efforts to maintain high standards of product and service delivery.
- Manage diverse team collaboration, ensuring alignment with established objectives.
- Identify and modify controllable expenses to maximize profitability.
- Exceed customer’s expectations in service, quality and value through authentic understanding and relatability.
Senior Claims Investigator
Enterprise Mobility
Remote
08.2022 - 11.2024
- Managed arbitration, litigation, and SIU referrals efficiently within a high-volume claim environment.
- Analyzed evidence through conduction of substantive witness interviews and reviewal of documents to determine liability and possible fraudulent activity.
- Mitigated financial losses through detailed complex bodily injury and property damage claims analysis.
Claims Investigator
Enterprise Mobility
Remote
11.2021 - 08.2022
- Reviewed and analyzed claim documents, police reports, witness statements, medical records and other related documents.
- Conducted investigations of insurance fraud claims, verifying the validity of information provided by claimants.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Branch Manager
Enterprise Rent-A-Car
Flagstaff, AZ
05.2018 - 11.2021
- Management of large retail locations, averaging approximately 300 cars in fleet
- Directed daily operations of the branch, including customer service, sales and marketing activities
- Increased efficiency and drove branch revenue by optimizing daily operations
- Implemented internal control procedures to minimize risk exposure and maximize profitability
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
Education
Bachelor of Science - Criminal Justice, Anthropology (Minor)
Northern Arizona University
Flagstaff01.2013
Skills
- Legal Compliance
- Claims analysis
- Fraud investigation
- Research & Content Synthesis
- Written & Oral Communication
- Prioritization & Organization
- Leadership
- Customer service
- Microsoft Office
- Bilingual (Conversational Spanish)
Languages
Spanish
Professional
Certification
- Adjuster's License
References
References available upon request.
Timeline
Senior Manager
Sodexo
12.2024 - Current
Senior Claims Investigator
Enterprise Mobility
08.2022 - 11.2024
Claims Investigator
Enterprise Mobility
11.2021 - 08.2022
Branch Manager
Enterprise Rent-A-Car
05.2018 - 11.2021
Bachelor of Science - Criminal Justice, Anthropology (Minor)
Northern Arizona University