Annika Sargeant
Clearwater
Summary
Accomplished professional focused on achieving results through effective problem-solving and customer engagement. Demonstrates strong multitasking abilities and time management skills in dynamic settings. Proficient in case management and service coordination, adept at resolving patient inquiries and complaints. Knowledgeable in relevant policies and procedures to ensure compliance and quality service delivery.
Overview
2
2
years of professional experience
Work History
VP of Operations
Quality Electric INC
Clearwater
03.2024 - 06.2025
- Optimized operational strategies, resulting in enhanced efficiency and reduced costs.
- Performed analyses on proposed projects before obtaining senior leadership approvals.
- Tracked key performance indicators related to customer satisfaction and sales volume effectively.
- Managed budgets for operational departments throughout the fiscal year meticulously.
- Guided process improvement initiatives aimed at boosting productivity and profitability metrics.
- Identified training needs within departments and developed appropriate training programs.
- Ensured compliance with all relevant safety regulations, labor laws, and environmental standards.
- Evaluated existing systems to pinpoint areas for potential efficiency improvements.
Patient Coordinator
Frontier Physical Medicine
Clearwater
10.2023 - 02.2024
- Served as liaison among physicians, staff, patients, families, and third-party payers.
- Monitored medical supply inventory and placed orders to maintain optimal levels.
- Managed patient records by filing documents according to established protocols.
- Resolved coding issues or denied claims resulting from lack of pre-authorization.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed patient intake information and updated records accurately before treatment.
- Coordinated patient appointments and maintained an efficient scheduling system.
- Facilitated communication between patients and healthcare teams as primary point of contact.
Skills
- Operational strategy and process improvement
- Project management and problem solving
- Effective communication and decision-making
- Multitasking and task prioritization
- Attention to detail
- HIPAA compliance
- Customer relationship management
- Patient scheduling
- Team collaboration
- Effective communication
- Problem resolution
- Organizational skills
- Articulate communication
- Patient relations
- Patient confidentiality
- Patient care coordination
- Scheduling
Timeline
VP of Operations
Quality Electric INC
03.2024 - 06.2025
Patient Coordinator
Frontier Physical Medicine
10.2023 - 02.2024
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