Created and formatted comprehensive formal medical record request documents, including legal authorization forms, customizing them as needed for each case.
Requested and retrieved physical and electronic medical records and related documents from healthcare providers, hospitals, and other medical facilities.
Maintained a thorough understanding of the Health Insurance Portability and Accountability Act (HIPAA) regulations, staying up-to-date with medical and legal regulations, industry standards, and precedents ensuring all record requests adhere to these guidelines.
Perpetuated electronic health records (EHR) protocols in compliance with said HIPAA regulations, ensuring the confidentiality and accuracy of patient data.
Ensured that medical record requests are made, followed up on, and received within specified deadlines to meet the needs of ongoing legal cases.
Exhibited excellent communication skills to interact with healthcare providers, clients, and legal professionals in a clear and professional manner.
Displayed proficiency with various EHR ROI systems (i.e. ChartSwap, CIOX SmartRequest, MRO, etc.) and their interfaces for efficient record retrieval.
Processed incoming medical records via email, fax, mail, and EHR ROI systems from outside providers according to facility, state, and federal law.
Showed reliable knowledge, experience and confidence in both legal and medical terminology, as well as the ability to understand and interpret complex medical records, notes, and request forms accurately.
Reviewed received medical records for completeness, quality, and integrity, flagging any and all missing or erroneous information.
Converted physical medical records to Electronic Health Records (EHR) format, ensuring data accuracy and compliance with EHR standards and protocols.
Prioritized strong organizational skills to maintain a well-structured, detailed record of all communications, requests, and follow-ups related to medical records with healthcare providers, clients, attorneys, and staff.
Provided administrative support to attorneys and legal staff by preparing and organizing medical records for use in legal proceedings.
Performed any and all other tasks and responsibilities as assigned by attorneys or supervisors to support the legal team's needs.
Administrative Assistant
Disparti Law Group, P.A.
09.2021 - 10.2023
Displayed ambition, adaptability, and a readiness to assist wherever needed by consistently showing the ability to handle multiple roles and tasks efficiently, while meeting deadlines, and maintaining quality work in a fast-paced legal environment.
Provided excellent customer service, having received awards from supervisors and positive reviews from several clients, ranging from in person interactions at the reception desk, to conversations over the phone, and or assistance via email/fax.
Created a welcoming, professional, and organized first impression for visitors upon arrival at the front desk.
Made certain any and all visitors were taken care of in an adequate and timely manner, ensuring they felt valued and attended to.
Prioritized work based on urgency, exhibiting exemplary time and task management skills.
Answered multi-line phone calls, faxes, and emails, providing courteous and professional assistance using advanced communication and problem solving skills.
Relayed messages and information accurately and timely to attorneys, staff, and clients.
Scheduled client and attorney meetings, conference calls, consultations, and court dates.
Prioritized building and maintaining positive relationships with clients, demonstrating professionalism and empathy.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipients.
Managed the electronic filing system, ensuring relevant case files were up to date and well-organized, resulting in efficient and accurate document retrieval.
Improved data entry procedures, reducing data entry errors by 30% and saving approximately 3.5 hours per week on average.
Proficient in several software, ranging from accounting to medical records, including but not limited to Microsoft programs, Adobe programs, Zoom, DocuSign, PandaDoc, Dropbox, Google Docs, QuickBooks, SAP, Prevail, FileVine, Ciox SMART Request, MRO, ChartSwap, and several other EHR ROI, legal, and case management systems.
Successfully trained several employees with patience, communication, management, organization, and an in depth understanding of my position and the proper protocols required to fulfill the role.
Maintained up to date knowledge and understanding of changes in laws, regulations, precedents, and any legal, financial, and or medical documents that may impact the firm's cases, clients, policies, and protocols.
Managed accounts payable efficiently, processing and tracking physical and digital expenses, invoices, payments, receipts, etc. ensuring accurate and timely submissions, leading to a 98% accuracy rate and a 5% reduction in billing errors within 6 months.
Maintained professional and productive communication with law firm vendors regarding invoice discrepancies, payment status, and inquiries.
Ensured that all expenses are properly authorized and aligned with the law firm's budget.
Made certain of timely payments to vendors and clients.
Processed check requests (e.g. Settlement, Final Payment, and prepared manual checks as necessary.
Efficiently managed high volumes of invoices and payments.
Reviewed and coded invoices to the appropriate accounts and cost centers.
Utilized complex accounting software and systems to input, track, and manage accounts payable data.
Provided the highest attention to detail in keeping an in-depth, organized, accurate, and up-to-date record of all invoices, payments, financial documents, and files in accordance with the law firm's policies and relevant regulations for security and auditing purposes.
Ensured strict confidentiality and security when handling legal, medical, financial, and or sensitive information, ensuring compliance with any and all relevant legal and regulatory requirements.
Live-In Nanny
Rhodes Family
06.2020 - 07.2021
Provided full-time, live-in care for 2 children, ages 0-4 years old ensuring their safety, well-being, and developmental needs.
Proficient in ensuring the safety of children, including knowledge of emergency procedures and CPR/First Aid
Established and maintained a structured daily routine, including bedtime and wake-up schedules, to promote stability and consistency in the children's lives through consistent time management and organizational skills.
Planned and implemented age-appropriate activities, including educational games, arts and crafts, and outdoor play, to stimulate cognitive and physical development
Performed housekeeping duties, such as laundry, cleaning any and all living spaces, and ensuring a safe and hygienic environment for the household.
Prepared nutritious meals for the entire family, accommodating any dietary restrictions or preferences, while maintaining a clean and organized kitchen.
Accompanied the family on outings, appointments, and social events as required.
Exhibited excellent verbal and written communication skills, with the ability to maintain clear and open communication with parents.
Prioritized providing emotional support and guidance to children in a compassionate and patient manner, ensuring emotional development.
Ensured the well-being of the family's pets, including feeding, walking, and providing companionship.
Demonstrated familiarity with pet health and safety practices, gained from previous volunteer work at Dorchester Paws Animal Shelter and Suncoast SPCA.
Responsible, safe, and reliable when transporting family members and or running errands.
Displayed consistent proficiency, flexibility, and adaptability when juggling multiple responsibilities and tasks in a fast-paced environment.
Video Editor
Self-employed
08.2017 - Current
Effectively networked, marketed, developed, and maintained consistent clientele, professional relationships within the industry, and a steady audience for the content produced and uploaded via social media.
Exhibited in-depth knowledge of various video formats, codecs, and resolutions (to ensure optimal output quality).
Prioritized the creative ability to tell a compelling story through editing, including sequencing shots, pacing, and structuring content.
Organized and worked with raw footage from multiple cameras, sources, and media, often in very large libraries of content.
Worked tight deadlines and made quick creative editing decisions to maintain high quality of work.
Delivered concepts, edits, drafts, and final products on time for both review and delivery.
Maintained a standard of high-quality, complex, original pieces of media with video editing software such as Adobe After Effects, Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, Sony Vegas, and several other industry-standard tools.
Produced audio for client projects, using mastery in editing music, dialogue, and sound, as well as sound design, scoring, noise reduction, and audio syncing.
Prepared audio mixes and drafts for client review, which includes the edited music, dialogue, and sound effects to ensure that it's properly balanced for the target delivery platform (e.g., online streaming, broadcast).
Ensured that any and all copyright laws, licensing requirements, and or permissions were obtained and up-to-date prior to final product.
Exhibited more than satisfactory expertise in special effects, animation,and graphic design using software like Adobe After Effects, including knowledge of plugins like Saber for dynamic effects.
Efficiently utilized skills in basic coding.
Education
High School Diploma -
Summerville High School
Summerville, SC
06.2020
Skills
Administrative Support
Excellent Customer Service
Reception experience managing high-volume multi-line phone systems, emails, and faxes
Strong Written and Verbal Communication
Skilled in Fast Paced Typing
Attention to Detail
Organizational and Time Management Skills
Problem-Solving and Critical Thinking
Adaptability in a Fast-Paced Environment
Accounting/Accounts Payable Experience
Data Entry and Recordkeeping
Medical Records Management (requesting, coding, and billing, review, etc)
Proficient in a variety of software (Microsoft, Adobe, Zoom, Dropbox, Google Docs, QuickBooks, SAP, Prevail, FileVine, Ciox SMART Request, MRO, ChartSwap, and several other EHR ROI, legal, financial, and case management systems)
Familiarity with Legal, Financial, and Medical Terminology, Documents, Protocols, Regulations, Systems, and Standards,
General Laborer and Maintenance Crew Member at Effluintial Retrieval ServicesGeneral Laborer and Maintenance Crew Member at Effluintial Retrieval Services
Medical Assistant/Medical Records Specialist at Oregon State Correctional Institution-ContractMedical Assistant/Medical Records Specialist at Oregon State Correctional Institution-Contract
Medical Assistant/Medical Records Specialist at Oregon State Correctional InstitutionMedical Assistant/Medical Records Specialist at Oregon State Correctional Institution