Annika Spoerl
Romeoville,Illinois
Summary
Dynamic and reliable professional with strong communication skills and a proven track record at Jewel Osco. Demonstrated adaptability and teamwork while enhancing customer satisfaction and maintaining high safety standards. Known for impartial judgment and in-depth rule knowledge, contributing to a positive environment and effective conflict resolution.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Referee
Romeoville Flag Football League
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Enforced rules and regulations during games to facilitate safe and fair play.
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
- Coordinated with other referees to execute smooth and consistent games.
- Collaborated with other referees to ensure consistent application of rules across all games.
- Supported fair competition by remaining impartial in decision-making processes.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
- Upheld high ethical standards while officiating games, contributing to the overall integrity of the sport.
- Listened to player feedback and communicated with team captains to accurately resolve disputes.
- Managed conflicts between players or coaches professionally, maintaining a respectful atmosphere throughout games.
- Promoted player safety by monitoring games for potential hazards and injuries.
Scorekeeper
Romeoville Flag Football League
Deli Associate
Jewel Osco
03.2024 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Increased deli sales through the effective promotion of featured items and specials.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Created appealing food arrangements for party trays and specialized orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Certified Nursing Assistant
Lakewood Nursing and Rehabilitation Center
03.2023 - 02.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cashier
Goodwill Industries Store & Donation Center
02.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Courtesy Clerk
Jewel Osco
05.2021 - 02.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Assisted customers with checkout process to foster prompt and smooth transactions.
Education
Bachelor Of Biological Sciences - Biology
Lewis University
Romeoville, ILHigh School Diploma - N/A
Plainfield East High School
Plainfield, IL05.2022
Skills
- Strong communication skills
- Time management
- Teamwork and cooperation
- Patience and tolerance
- Reliability and consistency
- Physical fitness
- Self-motivation and discipline
- Assertiveness and confidence
- Good judgement
- Reasoning
- Adaptability to situations
- Continuous learning mindset
- Safety requirements
- High concentration levels
Certification
BLS Certification, CPR Certification
CNA Illinois Certification
Languages
American Sign Language
Limited Working
Timeline
Deli Associate
Jewel Osco
03.2024 - Current
Certified Nursing Assistant
Lakewood Nursing and Rehabilitation Center
03.2023 - 02.2024
Cashier
Goodwill Industries Store & Donation Center
02.2022 - 03.2023
Courtesy Clerk
Jewel Osco
05.2021 - 02.2022
Referee
Romeoville Flag Football League
Scorekeeper
Romeoville Flag Football League
Bachelor Of Biological Sciences - Biology
Lewis University
High School Diploma - N/A
Plainfield East High School
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