Overview
Work History
Education
Skills
Timeline
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Annika Watson

San Francisco,California

Overview

4
4
years of professional experience

Work History

Crew Member

Trader Joe's
Danville, CA
03.2022 - 02.2024
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Food and Beverage Server

Walt Disney World Resort
Orlando, FL
06.2021 - 02.2022
  • Provided exceptional service to high volume of daily customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Suggested food and beverage items to customers based on their preferences.

Crew Member

Amazon Books
Walnut Creek, CA
11.2019 - 01.2020
  • Processed payments for book purchases using a POS system.
  • Resolved customer complaints in a timely manner while maintaining professionalism.
  • Provided customer service by answering questions about products and services offered by the bookstore.
  • Conducted regular price checks to verify accuracy throughout the store.
  • Organized shelves and displays to ensure merchandise was attractively presented.
  • Greeted customers and provided assistance with locating desired items.
  • Placed special orders for customers when requested items were not available in store.
  • Performed daily stocking duties to replenish inventory as needed.
  • Assisted customers with special orders, product inquiries, and returns and exchanges.

Education

Associate of Arts - Communication Studies

Diablo Valley College
Pleasant Hill, CA
05-2023

Skills

  • Inventory Restocking
  • Customer Service
  • Customer Engagement
  • Safe Food Handling
  • Beverage Preparation
  • Team Contributions
  • Flexible Schedule
  • Store Opening and Closing
  • Creativity and Innovation
  • Problem-Solving
  • Cash Handling
  • Workplace Efficiency
  • Integrity and Honesty
  • Telephone Etiquette
  • Teamwork and Collaboration
  • Safety
  • Product Knowledge
  • POS System Operation
  • Retail Merchandising
  • Customer Satisfaction

Timeline

Crew Member

Trader Joe's
03.2022 - 02.2024

Food and Beverage Server

Walt Disney World Resort
06.2021 - 02.2022

Crew Member

Amazon Books
11.2019 - 01.2020

Associate of Arts - Communication Studies

Diablo Valley College
Annika Watson