Annika Watson
San Francisco,California
Overview
4
4
years of professional experience
Work History
Crew Member
Trader Joe's
Danville, CA
03.2022 - 02.2024
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Food and Beverage Server
Walt Disney World Resort
Orlando, FL
06.2021 - 02.2022
- Provided exceptional service to high volume of daily customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Suggested food and beverage items to customers based on their preferences.
Crew Member
Amazon Books
Walnut Creek, CA
11.2019 - 01.2020
- Processed payments for book purchases using a POS system.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Provided customer service by answering questions about products and services offered by the bookstore.
- Conducted regular price checks to verify accuracy throughout the store.
- Organized shelves and displays to ensure merchandise was attractively presented.
- Greeted customers and provided assistance with locating desired items.
- Placed special orders for customers when requested items were not available in store.
- Performed daily stocking duties to replenish inventory as needed.
- Assisted customers with special orders, product inquiries, and returns and exchanges.
Education
Associate of Arts - Communication Studies
Diablo Valley College
Pleasant Hill, CA05-2023
Skills
- Inventory Restocking
- Customer Service
- Customer Engagement
- Safe Food Handling
- Beverage Preparation
- Team Contributions
- Flexible Schedule
- Store Opening and Closing
- Creativity and Innovation
- Problem-Solving
- Cash Handling
- Workplace Efficiency
- Integrity and Honesty
- Telephone Etiquette
- Teamwork and Collaboration
- Safety
- Product Knowledge
- POS System Operation
- Retail Merchandising
- Customer Satisfaction
Timeline
Crew Member
Trader Joe's
03.2022 - 02.2024
Food and Beverage Server
Walt Disney World Resort
06.2021 - 02.2022
Crew Member
Amazon Books
11.2019 - 01.2020
Associate of Arts - Communication Studies
Diablo Valley College