Annika Melissa Hegamin
Philadelphia,PA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Woodcrest United Church of Christ
10.2016 - Current
- Provide administrative support to the Pastor, staff, council, and ministry teams
- Record-keeping
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Office management
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Secretary (Copy Center)
Colonial School District
02.2022 - 04.2024
- Made copies for the schools and district offices
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Moved and lifted up to 50 pounds to complete stocking and maintenance tasks.
- Answered phone calls to provide prompt and courteous answers to questions.
- Assessed customer needs to deliver satisfactory experiences.
- Documented finished work to keep supervisors informed of production activities.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Executive Assistant
Military Assistance Project
01.2020 - 09.2021
- Assisted Executive Director with administrative tasks including managing day‐to‐day workflow, records management, sorting, organizing, and stamping of incoming mail, completing forms, and other clerical tasks
- Screened calls and emails and initiated actions to respond to or direct messages for managers.
- Answered a high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
- Screened personal and business calls and directed to appropriate party.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Filed paperwork and organized computer-based information.
Administrative Assistant
Carson Valley Children’s Aid
02.2018 - 04.2019
- Provided administrative support to the Director and staff
- Typing of correspondence, assessments, and reports, and filing
- Typing of reports as assigned
- Answer phones and cover the front desk
- Miscellaneous duties as deemed necessary by the Director of the department
- Utilized document imaging software to index, store and retrieve records.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Assisted with record management system implementation and maintenance to streamline operations.
- Transferred inactive records to storage to free up space and preserve history.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided excellent customer care by responding to inquiries and requests for information.
- Retrieved file information and made copies for authorized users.
- Operated office equipment to scan and copy documents.
- Maintained organized filing system to facilitate easy retrieval of documents.
Administrative Assistant/Teacher’s Assistant
Montgomery County Community College
08.2011 - 08.2014
- Assisted director with front desk, customer service, data entry, filing, ordering supplies, requisitions, answering phones, and assisting teachers as needed
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
PA Notary Public -
Montgomery County Community College
Blue Bell, PA01-2023
Medical Office And Accounts -
Temple University
Philadelphia, PA06-2009
Office Support/Insurance -
Grossmont College
El Cajon, CA01.2008
Skills
- Research
- Scheduling
- Office management
- Time management
- Letter preparation
- Mail handling
- Records retrieval
- Filing
- Records management
- Meticulous attention to detail
- Deadline oriented
- Document management
Locations
- Philadelphia, PA
- Plymouth Meeting, PA
- Blue Bell, PA
- El Cajon, CA
Timeline
Secretary (Copy Center)
Colonial School District
02.2022 - 04.2024
Executive Assistant
Military Assistance Project
01.2020 - 09.2021
Administrative Assistant
Carson Valley Children’s Aid
02.2018 - 04.2019
Administrative Assistant
Woodcrest United Church of Christ
10.2016 - Current
Administrative Assistant/Teacher’s Assistant
Montgomery County Community College
08.2011 - 08.2014
PA Notary Public -
Montgomery County Community College
Medical Office And Accounts -
Temple University
Office Support/Insurance -
Grossmont College
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