Microsoft Office
Annika Melissa Hegamin
Philadelphia,PA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Woodcrest United Church of Christ
10.2016 - Current
- Provide administrative support to the Pastor, staff, council, and ministry teams
- Record-keeping
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Office management
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Secretary (Copy Center)
Colonial School District
02.2022 - 04.2024
- Made copies for the schools and district offices
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Moved and lifted up to 50 pounds to complete stocking and maintenance tasks.
- Answered phone calls to provide prompt and courteous answers to questions.
- Assessed customer needs to deliver satisfactory experiences.
- Documented finished work to keep supervisors informed of production activities.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Executive Assistant
Military Assistance Project
01.2020 - 09.2021
- Assisted Executive Director with administrative tasks including managing day‐to‐day workflow, records management, sorting, organizing, and stamping of incoming mail, completing forms, and other clerical tasks
- Screened calls and emails and initiated actions to respond to or direct messages for managers.
- Answered a high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
- Screened personal and business calls and directed to appropriate party.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Filed paperwork and organized computer-based information.
Administrative Assistant
Carson Valley Children’s Aid
02.2018 - 04.2019
- Provided administrative support to the Director and staff
- Typing of correspondence, assessments, and reports, and filing
- Typing of reports as assigned
- Answer phones and cover the front desk
- Miscellaneous duties as deemed necessary by the Director of the department
- Utilized document imaging software to index, store and retrieve records.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Assisted with record management system implementation and maintenance to streamline operations.
- Transferred inactive records to storage to free up space and preserve history.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided excellent customer care by responding to inquiries and requests for information.
- Retrieved file information and made copies for authorized users.
- Operated office equipment to scan and copy documents.
- Maintained organized filing system to facilitate easy retrieval of documents.
Administrative Assistant/Teacher’s Assistant
Montgomery County Community College
08.2011 - 08.2014
- Assisted director with front desk, customer service, data entry, filing, ordering supplies, requisitions, answering phones, and assisting teachers as needed
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
PA Notary Public -
Montgomery County Community College
Blue Bell, PA01-2023
Medical Office And Accounts -
Temple University
Philadelphia, PA06-2009
Office Support/Insurance -
Grossmont College
El Cajon, CA01.2008
Skills
- Research
- Scheduling
- Office management
- Time management
- Letter preparation
- Mail handling
- Records retrieval
- Filing
- Records management
- Meticulous attention to detail
- Deadline oriented
- Document management
Locations
- Philadelphia, PA
- Plymouth Meeting, PA
- Blue Bell, PA
- El Cajon, CA
Certification
- Notary Public License - PA Dept. of State
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPersonal development programsCompany CultureQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Software
Servant Keeper
Timeline
Secretary (Copy Center)
Colonial School District
02.2022 - 04.2024
Executive Assistant
Military Assistance Project
01.2020 - 09.2021
Administrative Assistant
Carson Valley Children’s Aid
02.2018 - 04.2019
Administrative Assistant
Woodcrest United Church of Christ
10.2016 - Current
Administrative Assistant/Teacher’s Assistant
Montgomery County Community College
08.2011 - 08.2014
PA Notary Public -
Montgomery County Community College
Medical Office And Accounts -
Temple University
Office Support/Insurance -
Grossmont College
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