Annileny Chacon Erazo
Madison,TN
Summary
Dedicated service professional with 4+ years of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Fluent in Spanish and English, both verbally and in writing. Skilled in Data entry and bookkeeping in microsoft excel software's. Excellent time management and independent problem-solving skills. Enhances customer experiences by employing service-oriented behaviors.
Overview
5
5
years of professional experience
Work History
Manager
New Auto Repair
01.2021 - Current
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Created estimates using Mitchell software and answered emails / calls regarding claims.
- Remote collaborations
- Able to work independently and multitask.
- Developed new technical skills.
- Proven ability to learn quickly and adapt to new situations.
- Self motivation to pursue new knowledge and skills to further strengthen my role as Manager.
- Excellent communication skills, both verbal and written.
Manager
Auto Zone Auto Parts
10.2021 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Increased customer satisfaction by providing efficient and friendly service at the counter and inbound calls.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Able to work independently and as a team.
- Maintained 6 balanced cash drawers, ensuring accurate accounting at the end of each shift.
- Able to communicate with customers and colleagues to resolve issues.
Manager
Innovative Quartz And Granite
02.2019 - 01.2021
- Contacted potential customers to capitalize on sales opportunities.
- Managed payroll and bookkeeping.
- Microsoft excel software
- Professionally communicated through emails and phone calls with subcontractors / clients.
- Navigated customers through installation process and made sure their needs were met.
- Managed onsite projects and future projects.
- Identified potential risks and devised mitigation strategies to ensure smooth project execution.
- Researched and evaluated potential new markets and products.
Education
High School Diploma -
Penn Foster Online High School
Scranton, PA10.2020
Skills
- Project Management
- Cost Control
- Online Advertising
- Bookkeeping Software
- Written Communication
- Verbal Communication
- Fluent Bilingualism
- Data Entry
- Account Management
- Incoming Call Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Auto Zone Auto Parts
10.2021 - 01.2022
Manager
New Auto Repair
01.2021 - Current
Manager
Innovative Quartz And Granite
02.2019 - 01.2021
High School Diploma -
Penn Foster Online High School