Annilu Sanchez
Summary
Healthcare support professional with a background in patient intake, vital sign checks, referral coordination, and insurance verification. Supports clinicians by documenting in EHR systems, assisting with patient screenings, and helping maintain organized, safe patient flow in fast-paced clinical settings.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Behavioral Health Assistant
Legacy Health Emanuel Hospital
Portland, Oregon
01.2024 - Current
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- De-escalated patient crises using calm verbal support and redirection.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Conducted intake triage and vital checks while assisting patients with mental health screenings to ensure comprehensive care.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Referral Coordinator
Adventist Health Columbia Gorge
The Dalles, Oregon
07.2020 - 12.2023
- Monitored patient referrals and scheduled follow-up appointments.
- Guided patients through healthcare experience, facilitating access to physician services, diagnostic or specialty services, and hospitalizations.
- Coordinated with insurance plans on benefit designs and pre-authorization procedures, applying knowledge of CPT and ICD coding.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed billing processes for patient services, ensuring accurate insurance verification.
Front Office Assistant
Kadlec Regional Medical Center
Richland, Washington
03.2017 - 07.2020
- Greeted, directed, and escorted patients/customers; answered and handled telephone calls; scheduled appointments; performed data entry; collaborated with internal and external contacts to ensure smooth operations.
- Verified patient demographics and insurance information for accurate registration
- Answered multi-line phones and routed calls to correct departments
- Collected copayments and processed front office financial transactions
- Coordinated communication among nurses, physicians, patients/customers, relatives, visitors, and other departments to facilitate effective information flow.
Administrative Support Team
Macy's
Kennewick, Washington
10.2013 - 01.2019
- Provided administrative support to executive team, enhancing operational efficiency through streamlined processes.
- Responded to incoming calls from employees and customers, delivering timely assistance and support.
- Verified the schedule for the day, called employees to fill open shifts.
- Printed all the morning reports and distributed throughout the teams.
- Managed store operations by opening and closing the facility daily.
- Conducted daily cash counts and balanced the vault for accuracy.
- Engaged with customers on the sales floor to address inquiries and support purchases.
Education
High School Diploma - Basic prerequisites
The Dalles High School
The Dalles, OR06-2007
Skills
- Intake screening
- Vital sign checks
- Patient observation
- Crisis intervention
- Electronic Health Records
- Insurance coordination
Languages
Spanish
Professional
Certification
- Basic Life Support
- CPR
Timeline
Behavioral Health Assistant
Legacy Health Emanuel Hospital
01.2024 - Current
Referral Coordinator
Adventist Health Columbia Gorge
07.2020 - 12.2023
Front Office Assistant
Kadlec Regional Medical Center
03.2017 - 07.2020
Administrative Support Team
Macy's
10.2013 - 01.2019
High School Diploma - Basic prerequisites
The Dalles High School