Annilu Sanchez
Washougal,WA
Summary
Hard-working professional with 10 years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill the Administrative Assistant/Patient Access role in your company.
Overview
12
12
years of professional experience
Work History
Behavioral Health Assistant
Legacy Health Emanuel Hospital
01.2024 - Current
- Monitored patient behavior, reporting significant changes to the patient care team.
- Trained new staff on protocols, enhancing team performance and patient care quality.
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Referral Coordinator
Adventist Health Columbia Gorge
07.2020 - Current
- Verified customer information and entered data into the computer system.
- Scheduled and confirmed appointments and reservations.
- Assisted with various administrative tasks, such as filing and data entry.
- Monitored patient referrals and scheduled follow-up appointments as needed.
- Assist in guiding patients through the entire healthcare experience including physician services, diagnostic or specialty services and hospitalizations.
- Working with insurance plans and benefit designs, and pre-authorization procedures, and some knowledge of CPT and ICD coding.
- Billing responsibilities including insurance verification.
Front Office Assistant
Kadlec Regional Medical Center
03.2017 - 07.2020
- Performed duties as greeting, directing or escorting patients/customers, answering and handling telephone calls, scheduling appointments, data entry and working closely with internal and external contacts.
- Assisted in facilitating work flow in the office/department, filing medical records, processing releases of medical information or data entry.
- Did not have a home clinic, traveled and worked in all departments.
- Trained Front Office new hires for the department.
- Coordinates communication of nurses, physicians, patients/customers, relatives, visitors, and other departments.
Administrative Support Team
Macy's
10.2013 - 01.2019
- Provided administrative support to executive team, resulting in improved operational efficiency.
- Provided administrative support to management, resulting in improved efficiency in daily operations.
- Opened and closed the store.
- Printed all the morning reports and distributed throughout the teams.
- Verified the schedule for the day, called employees to fill open shifts.
- Counted and balanced the vault.
- Answered employee and customer calls.
- Assisted customers on the sales floor.
Education
High School Diploma - Basic prerequisites
The Dalles High School
The Dalles, OR06-2007
Skills
- Epic
- Patient monitoring
- BLS
- Appointment scheduling
- Insurance verification
- Administrative support
LANGUAGES
Spanish
Native speaker
Timeline
Behavioral Health Assistant
Legacy Health Emanuel Hospital
01.2024 - Current
Referral Coordinator
Adventist Health Columbia Gorge
07.2020 - Current
Front Office Assistant
Kadlec Regional Medical Center
03.2017 - 07.2020
Administrative Support Team
Macy's
10.2013 - 01.2019
High School Diploma - Basic prerequisites
The Dalles High School