Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annis Lucas

Kansas City,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.

Overview

9
9
years of professional experience

Work History

Customer Service Representative Lead

Maxiums
10.2023 - Current
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Assessed customer service data to identify and address improvement opportunities.
  • Created reporting systems to track customer service performance and improve insight.

Warehouse Dock Worker

Beyond Warehousing
02.2018 - 10.2023
  • Operated forklift to move pallets and heavy items on and off vehicles.
  • Pulled order materials according to pick tickets and delivery schedules.
  • Packed and palletized items for shipment on outbound trailers.
  • Counted inventory by sections or for complete audits.
  • Verified orders from shipping and receiving documentation to complete accurate transfers.

Customer Service Representative

IES Solutions
, KS
01.2015 - 02.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.

Assistant Store Supervisor

Papa Johns
Kansas City, MO
08.2014 - 01.2015
  • Conducted store inventories once per quarter.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered questions about store policies and addressed customer concerns.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Center High School
Kansas City, MO
05.2015

Skills

  • Store Operations
  • Promotional Planning
  • Employee Scheduling
  • Resource Allocation
  • Call Center Experience
  • Stress Tolerance
  • Complaint Handling
  • Workforce Planning

Timeline

Customer Service Representative Lead

Maxiums
10.2023 - Current

Warehouse Dock Worker

Beyond Warehousing
02.2018 - 10.2023

Customer Service Representative

IES Solutions
01.2015 - 02.2018

Assistant Store Supervisor

Papa Johns
08.2014 - 01.2015

High School Diploma -

Center High School

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Annis Lucas