Annisa McGregor
Los Angeles,CA
Summary
Natural born leader with excellent problem solving and team building skills.
Overview
6
6
years of professional experience
Work History
Billing Clerk & Receptionist
Rand Aire Corporation
01.2018 - Current
- Entered and maintained invoices and billing information, updated customer files, and sent out payment reminders and account updates to clients in company internal databases.
- Managed high volume of invoices and securely handled, sort, track and issue all bills while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Developed strong relationships with clients by providing exceptional customer service during multi-line phone calls or email communications regarding billing matters.
- Enhanced client satisfaction by promptly receiving, addressing and resolving client questions and issues professionally and scheduling appointments.
- Acquired mail, documents, packages, and courier deliveries and deliver/distribute items and ran other professional purpose errands to keep the office organized.
Supervisor
Black Stallion Coffee Company
06.2022 - 12.2023
- Oversaw daily operations of the department as second in command, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity and success by implementing efficient day-to-day workflows and tasks, setting clear expectations for staff members, and addressing related personal issues.
- Monitored workflow to improve employee time management and increase productivity and performance.
- Mentored newly hired employees on operating equipment and safety and set up training and schedules.
Team Member
Chick-Fil-A
08.2021 - 06.2022
- Increased customer satisfaction and developed strong customer service through receiving orders with active listening and accurate responses to inquiries, empathetic communication, and timely resolution of concerns.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained knowledge of current sales and promotions and strict adherence to company policies and procedures while sustaining high-quality quick on feet work standards under pressure.
- Exceeded performance goals through diligent order task completion, prepping and closing front of house with attention to detail, and completing all cleaning, stocking, and organization tasks with consistent follow-through on assignments.
Marketer
Israel Bonds
04.2019 - 08.2020
- Assisted in the creation and distribution of promotional and sales materials, resulting in successful client acquisition and retention.
- Participated in networking events to establish new connections and publicize promotional matters.
- Increased clientele by engaging with customers and potential clients to build business relationships and development opportunities.
Choreographer
Way Beyond Productions
05.2018 - 08.2018
- Enhanced performance quality by independently developing innovative choreography for various artists music videos.
- Collaborated with directors and producers to create visually stunning performances that captivated audiences.
- Adapted choreography as needed based on artist abilities or technical limitations of venues.
Education
Bachelor of Arts - Pre-Law
University of Southern California, Los Angeles
Los Angeles, CA05.2024
High School Diploma -
Chaminade College Preparatory High School
West Hills, CA05.2020
Skills
- Planning and Resiliency: Ability to design, organize, and plan in order to execute goals within an allotted time frame
- Communication Skills: Effective at interpreting what others are saying and expressing thoughts clearly
- Team Work: Comfortable working with others efficiently to achieve and maintain goals
- Willingness to Learn & Develop Business Skills: Open to learning from and supporting the signs of growth process that businesses continually show
- Proficient in internet navigation and research: Microsoft Office Suite
leadership
- SWIRLS FOR GIRLS - Mentor and founding member of a non-profit organization dedicated to self-advocacy, identity, and social consciousness for multicultural girls. www.swirlsforgirls.org
- ASB SPIRIT COMMISSIONER- Chaminade College Prep, 2019-20
- LINK MENTORSHIP PROGRAM - Chaminade College Prep, 2018-20
- AFRICAN AMERICAN CULTURE CLUB - President, 2018-20
- AFRICAN AMERICAN LEADERS FOR TOMORROW - Cal State Dominguez Hills, Summer 2019 (Leadership training program sponsored by California Legislative Black Caucus)
- BLACK STUDENT UNION- Vice President, 2016-18
- CHAMINADE ASSOCIATED STUDENT BODY LEADERSHIP CAMP - Chapman University, Summer 2019
- SUMMER LEGAL INSTITUTE - Loyola Law School, Summer 2019, 5 day legal intensive including negotiation training and competition
- WOMEN LAWYERS ASSOCIATION OF LOS ANGELES - Executive administrator assistant, 2018-current
- ASCEND PROGRAM - Student Academic Enrichment and Life Skills Training Program started by the Marina Del Rey Chapter of Alpha Kappa Sorority, Inc.
Accomplishments
DEAN'S LIST – Fall 2020 & Spring 2021
MOCK TRIAL- Outstanding Witness award
(Castagna Classic Invitational tournament first place award) – Fall 2020 & Spring 2021
TRACK AND FIELD ATHLETIC AWARD – 2016, 2017, 2018
Philanthropic
- World Food Bank
- Special Olympics
- Habitat For Humanity
- St. Jude Foundation
- Ronald McDonald House
Timeline
Supervisor
Black Stallion Coffee Company
06.2022 - 12.2023
Team Member
Chick-Fil-A
08.2021 - 06.2022
Marketer
Israel Bonds
04.2019 - 08.2020
Choreographer
Way Beyond Productions
05.2018 - 08.2018
Billing Clerk & Receptionist
Rand Aire Corporation
01.2018 - Current
Bachelor of Arts - Pre-Law
University of Southern California, Los Angeles
High School Diploma -
Chaminade College Preparatory High School