Angelica Connard
Memphis,TN
Summary
Adept at driving performance and enhancing customer service, my tenure at Amazon showcased my ability to lead with precision and mentor staff effectively. Leveraging skills in financial records oversight and staff training, I consistently exceeded operational goals. My proactive approach and cash handling expertise have been pivotal in achieving and surpassing sales targets.
Overview
8
8
years of professional experience
Work History
Cashier Customer Service
Guthrie's
12.2022 - Current
- Customer Transactions: Handle customer transactions, including taking orders and processing payments
- Customer Service: Provide friendly and efficient customer service
- Inventory Management: Assist with inventory management and restocking
- Cleanliness: Maintain a clean and organized work area
- Teamwork: Work collaboratively with other staff members
- Problem Solving: Address customer concerns and resolve issues
- Processed sales transactions to prevent long customer wait times.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted and balanced cashier drawers.
- Collected payments and provided accurate change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Manager
Taco Bell
03.2021 - 09.2022
- Staff Management: Supervise and manage staff, including hiring and training
- Customer Service: Ensure high-quality customer service
- Inventory Management: Manage inventory and order supplies
- Sales Goals: Meet sales targets and implement strategies to increase sales
- Compliance: Ensure compliance with company policies and health regulations
- Problem Solving: Resolve customer complaints and issues
- Financial Management: Manage budgets and control costs
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Reach Truck Operator Lead
Amazon
09.2019 - 02.2021
- Lead and Support: Supervise and support delivery associates at every stage of the delivery process
- Track and Analyze Metrics: Monitor delivery metrics to drive performance improvements
- Training: Train associates on safety, compliance, and vehicle operation standards
- Safety Programs: Support standard work and safety programs
- Customer Service: Provide high-quality customer service
- Problem Solving: Identify trends and drive improvements
- Flexibility: Work flexible hours, including overnight shifts
- Communicated with team members to coordinate efficient and accurate movements.
- Responded quickly and effectively in emergency situations involving the Reach Truck or other equipment.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Ensured safety protocols were followed when operating the Reach Truck.
- Adhered strictly to OSHA regulations at all times while operating Reach Truck.
- Utilized RF Scanner to scan barcodes on incoming and outgoing shipments as required.
- Moved levers or controls of lifting devices to load, unload or stack material.
Material Handler
FedEx
01.2017 - 08.2019
- Loading and Unloading: Handle packages of various sizes and weights, ensuring they are securely transported
- Operating Equipment: Use forklifts, pallet jacks, and other warehouse equipment
- Scanning and Sorting: Accurately sort packages using advanced tracking systems
- Storing Packages: Efficiently store packages in warehouses for easy access during shipping
- Cargo Handling: Assist with loading cargo on airplanes and containers, following safety protocols
- Maintaining a Clean Workspace: Keep the work environment tidy and safe
- Safety Compliance: Adhere to safety guidelines and regulations
- Effective Communication: Coordinate with team members and supervisors
- Physical Stamina: Lift heavy items and stand for extended periods
- Flexibility: Adapt to various shifts, including weekends and holidays
- Supported other warehouse personnel in completing tasks efficiently.
- Inspected incoming shipments for damage or discrepancies.
- Used scanners to track parcel information, condition or receipt.
Picker and Packer
Sephora
11.2016 - 01.2017
- Receiving and Stocking: Safely receive and stock products
- Picking and Packing: Pick, pack, prep, and ship orders to retail stores and online customers
- Safety Compliance: Follow company, state, and OSHA safety rules
- Customer Service: Provide high-quality internal and external customer service
- Flexibility: Maintain a flexible work schedule and adhere to overtime requirements
- Teamwork: Work closely and effectively with others to promote teamwork
- Marked and labeled containers with accurate shipping information to prevent delays.
- Tracked inventories and input equipment counts into warehouse databases.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Communicated with supervisors regarding any order issues.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Read orders to verify attributes and quantities of merchandise.
- Assisted in training new pickers on warehouse procedures.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Inspected product quality prior to packing and shipping out orders.
- Compared merchandise invoices to items actually received.
Shift Lead-Supervisor
McDonald's
08.2016 - 11.2016
- Supervise Staff: Oversee and manage staff during shifts
- Customer Service: Ensure high-quality customer service
- Training: Train new employees on job duties and company policies
- Inventory Management: Manage inventory and ensure proper stock levels
- Problem Solving: Resolve customer complaints and issues
- Shift Planning: Plan and schedule shifts
- Compliance: Ensure compliance with company policies and health regulations
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Recommended opportunities for growth and advancement to motivate employees.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Maintained cleanliness and organization of the work area to uphold company standards.
Education
Associate of Science - Physical Therapy
Northwest Community College
Senatobia, MS08-2021
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Financial records oversight
- Cash handling expertise
- Staff mentoring
- Order verification
- Staff training
- Merchandise restocking
- Daily reporting
- Issue resolution
References
References available upon request.
Timeline
Cashier Customer Service
Guthrie's
12.2022 - Current
Manager
Taco Bell
03.2021 - 09.2022
Reach Truck Operator Lead
Amazon
09.2019 - 02.2021
Material Handler
FedEx
01.2017 - 08.2019
Picker and Packer
Sephora
11.2016 - 01.2017
Shift Lead-Supervisor
McDonald's
08.2016 - 11.2016
Associate of Science - Physical Therapy
Northwest Community College
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