Annisha George
Covington,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proven to be a hardworking and passionate job seeker with strong organizational skills eager to secure an Intermediate Service advisor position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Service Advisor
Hyundai
Stone Mountain, GA
01.2021 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Documented problems and corrective actions to maintain records.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Trained new personnel regarding company operations, policies and services.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Customer Care Representative
William Sonoma
09.2020 - 01.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Logged call information and solutions provided into internal database.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Red lobster , Conyers GA
01.2019 - 11.2019
- Greeted guests and gathered information to seat groups or place on waitlist
- Collaborated with front of house sta to move tables and adjust seating to accommodate customers
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing sta of specific guest needs
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Business Administration And Psychology
Middle Georgia State University
Macon, GA06.2025
High School Diploma -
Newton High School
01.2020
Skills
- Report creation
- Problem-solving
- Process optimization
- Courteous demeanor
- Project management
- Inbound and Outbound Calling
- Adaptive team player
- Till Counting
- IBM Domino
- Microsoft Outlook
- Performance Goals
- Diagnostics and Repair
- Client Rapport-Building
- Records Management
- Service standard compliance
Accomplishments
- Product Sales -
- Cross-sold services at a rate of 30%, upgrading customers to di erent plans and product
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
- Customer Service -
- Researched, calmed
- Ups, Macon, GA — Customer service representative
- January 2021- July 2021 -escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Answered customer questions and addressed concerns, resulting in 10% reduction in complaint calls
- Interviewed customers regarding service issues and reported feedback to the management team
- William Sonoma ,Work From Home-customer service representative
- August 27- current
- Placed order for customers
- Answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Provide information on the company's products or services and generate interest in the
- Er
- Educate customers on products
- Make outbound calls to customers to ensure that their problems were resolved
- Amazon,Part Time customer service representative
- March 2022- February 2023
- Canceled order
- Evaluate problems and complaint of callers and provide a solution
- Assist customer in placing orders
- Make outbound calls to customer if to ensure that there concerns were resolved
- Using Microsoft O ce, email communication, data visualization, spreadsheets, communication, and collaboration platforms or software to communicate with customers as well as co workers
- Service Advisor ,Nissian
- July 2022- current
- Interact with customer
- Schedule appointments
- O ered additional services (if needed )
- Problem Solving Skills
- Communicate with mechanics about customer services
Timeline
Service Advisor
Hyundai
01.2021 - Current
Customer Care Representative
William Sonoma
09.2020 - 01.2021
Red lobster , Conyers GA
01.2019 - 11.2019
Bachelor of Science - Business Administration And Psychology
Middle Georgia State University
High School Diploma -
Newton High School
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